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Forum Discussion

BretD's avatar
BretD
Administrator
Oct 24, 2019

BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread

Update Oct 30, 2019 Dear NETGEAR BR500 customers,   Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem.  We believe it is due to the scale of custo...
Troubleshooting
BretD's avatar
BretD
Administrator
Nov 13, 2019

That is correct, a final fix is not yet in place, however, it is getting 24/7 monitoring and high-scruitiny. Including additional server space and proactive rebooting until it's resolved. In the past 4 days there has been a total of <1 hr of downtime accross all regions. 

Thanks,

tetrawest wrote:

According to this, the final fix is not yet complete

 

https://community.netgear.com/t5/Hardware-VPN-Firewalls-and/BR500-Connectivity-Issue-Subscribe-Here-for-Updates/td-p/1818107/jump-to/first-unread-message

 

rjwerth28's avatar
rjwerth28
Guide
Nov 17, 2019
Well, I see VPN is down yet again...
  • MounirdeBrussel's avatar
    MounirdeBrussel
    Aspirant
    Nov 17, 2019

    Oui C'est vraiment pénible nous payons pour un service qui n'est vraiment pas fonctionnel du tout. des coupures sans cesse.

  • warsawtech's avatar
    warsawtech
    Tutor
    Nov 18, 2019

    Yep, my VPN's are back down today

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