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Forum Discussion

BretD's avatar
BretD
Administrator
Oct 24, 2019

BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread

Update Oct 30, 2019 Dear NETGEAR BR500 customers,   Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem.  We believe it is due to the scale of custo...
Troubleshooting
warsawtech's avatar
warsawtech
Tutor
Nov 18, 2019

I created a new VPN Group to do testing and now when I try to delete the routers out of it I get "An error occurred while processing request. Please try again" Which I do but nothing happens except same error message

MrJoshW's avatar
MrJoshW
NETGEAR Employee Retired
Nov 18, 2019

Hello,

 

There was on going maintenance over the week to bring more stability to the VPN service and service should be up and running now. If you are still experiencing issues. Can you please send me a private message with your MYNETGEAR email and serial number of the BR500 device so we can open a support case to further address the issue.

  • eibo's avatar
    eibo
    Aspirant
    Nov 21, 2019

    Most of our customers in South Africa is down, please advise?

    • MrJoshW's avatar
      MrJoshW
      NETGEAR Employee Retired
      Nov 21, 2019

      Hello,

       

      Are the customers site to site? Client to site? Any error messages being seen?

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