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Forum Discussion
BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread
Update Oct 30, 2019
Dear NETGEAR BR500 customers,
Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of custo...
Retired_Member wrote:
Looks like our VPN is down again. Is anyone else experiencing issues? We have rebooted the firewalls several times, etc. Where is this mythical final fix we’ve heard about for over a month?
Yep we're back down at 6 different sites :(
Hello,
Currently engineering is debugging an issue with the VPN connection is affecting some users. This can affect connecting to the Insight VPN if you are connected to one of the affected nodes. You can change the proxy of the BR500 to connect to a different VPN node. This can be done by logging into the routers support page IPADDRESSOFDEVICE/support.html and from there changing the proxy server you wish to connect to. This will connect you to another node and attempt to connect to the VPN server.
Engineering has updated that the VPN services are back up and running. If you are still experiencing any further issues with the VPN, please let us know and we can open a support case to further assist.
10AM, Thursday, 12/12/2019 PST.
External notes:
- All servers are currently operational.
- Going forward, live status can be checked here: https://status.netgear.com/insight Insight VPN service is under Insight category. Any incident on VPN service will be recorded here. We may phase out this regular update and consolidate status report in central place.
Region
Current
-1Day
-2D
-3D
-4D
-5D
-6D
-7D
1: US-W
42
45
29
42
50
50
50
52
2: US-E
100
103
99
96
71
71
69
69
3: EU
91
78
110
120
119
124
126
129
4: US-E
86
83
68
54
75
72
70
76
5: US-W
81
81
79
75
72
74
76
76
6: US-W
12
24
85
95
99
102
101
99
7: EU
83
84
78
80
55
56
54
56
8: US-E
110
104
74
66
60
64
66
70
Total
605
602
622
628
601
613
612
627
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