Forum Discussion

Administrator

Oct 24, 2019

BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread

Update Oct 30, 2019 Dear NETGEAR BR500 customers, Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of custo...

Troubleshooting

Retired_Member

Jan 03, 2020

Any update on this fix? We are down yet again. Rebooting firewalls do not help. This is getting very old real quick.

jkfcb1975

Guide

Jan 30, 2020

I'd love to know why my Insight units for clients multiple locations are frequently alerting falsely to being offline. I get so many emails and app alerts at early morning hours consistantly. My inbox is flooded with false offline and online emails and I know they're internet connections are not going down.

What is going on with the Insight service that is causing these falsealert issues?! Or is there something in the firmware that causes them to randomly go offline and report... In my Insight portal alone I show nearly 50,000 alerts! Port 2 down, port 2 up, switch offline, switch online. I have a single Insight 8 port switch, what the heck is going on with alerts? I've searched everywhere so if there is a different thread I should post this on please let me know.

Lastly, why can I not SELECT LL for these alerts and delete them all. I can only do a page at a time of like 15 and with nearly 50K.... Come on!

Francis78
Tutor
Jan 30, 2020
Hi, I have the same problem with my 3 BR500 and devices connected on these since several months.
About 3 to 4 times per day, my 2 readynas are offline and 3 minutes later, they are online.
French support don't know why...
- jkfcb1975
  Guide
  Jan 30, 2020
  Exactly, only offline for a few mintues everytime... It's just another thing they refuse to talk about or address!
- MrJoshW
  NETGEAR Employee Retired
  Jan 30, 2020
  Francis78, can you send me the case number in a private message? I can take a look at the case notes and see what the issue is.
  - jkfcb1975
    Guide
    Feb 18, 2020
    Any updates on this? 22 false alerts in the last four days, 15 of those today on one of my clients (3 devices, which multiple messages per device).
    
    The Orbi SRR60 is the only one that has given any actual info this time:
    - SRR60, ORBI
    curl_post_log Return code: 6, Error string: Error, Error buffer: Couldn't resolve host 'api.insight.netgear.com'
    
    - SRR60, ORBI
    curl_post_health Return code: 6, Error string: Error, Error buffer: Couldn't resolve host 'presence.insight.netgear.com'
    
    I was at nearly 60K notifications on my portal and no way to delete them all...
- tetrawest
  Apprentice
  Feb 18, 2020
  Francis78 wrote:
  Hi, I have the same problem with my 3 BR500 and devices connected on these since several months.
  About 3 to 4 times per day, my 2 readynas are offline and 3 minutes later, they are online.
  French support don't know why...
  I am having the same issue with my ReadyNAS 428. At least once per day, the Insight service will send a message that it is off-line for 2-3 minutes. As far as I can tell, it is not off-line. The internal logs do not show anything happening.
  - BretD
    Administrator
    Feb 24, 2020
    Current Status: VPN Server is unstable
    
    Starting 3AM, 02/24/2020, PST, VPN servers became unstable after system software(VPN unrelated) update, we are still investigating.