BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread

Direct connection does not work either

WTH!

We are trying to have people work from home! That doesn't work when the VPN service is down. None of my VPN is working and hasn't been working for 24 hours now. 

NETGEAR - This isn't a science experiement. You discontinued service on very reliable products (FVS336 & FVS318) and now we have this. And again, you couldn't have picked a worse time. 

Yes I have rebooted

Yes I have tried connecting direct using a PC & Insight

Nothing is working

I know that its not much help but here is the last update that was provided:

https://community.netgear.com/t5/Hardware-VPN-Firewalls-and/BR500-Connectivity-Issue-Subscribe-Here-for-Updates/m-p/1874558#M10823

I subscribed to this and it is usually my first check when I have issues.

I have reached out to support for this issue this morning as well, and we gathered logs from one of my BR500's, I was told that I will hear back from them today. I will try to follow up with a post when I have confirmed that the devices are up and stable for a little while.

Still down on my routers. Even the IPsec tunnels don't stay up on these routers

I have noticed that as well. Although with my setup, I was only able to config my side, while the other organization configured their gear. It bounces a couple of times an hour typically.

Insight VPN service has been restored. You should now be able to re-connect either their Site-to-Site or Client-to-Site VPN connections. You may need to restart their BR500 and/or VPN client in order to re-establish the VPN connection. Please let me know if you have any further issues with the VPN service and we can escalate accordingly.

VPN is still coming and going. I've rebooted multiple times, both servers. 

All my customers in South Africa are down again!!

Hi,

in France too !

We come back several month ago in the same situation.

BR500 + insight cloud = bad solution ( 6 firmware updates in one year !!!)

Good luck...

Back the FVS336. Down all night. Down right now. I've rebooted and rebooted. The BR500s are talking to the Insight cloud, as I can reboot using the app. But the VPN never reconnects. 

Hi,

Don't comme back to FVS336 => GUI is not compatible with modern web navigator...

Yanked out a pair of BR500 at one clients and put back in FVS336v3 in their place. Got a tunnel up and running with no issues.

Also the latest quirk with the BR500 that started Sunday is that in Insight Portal it can not connect. I have to log in locally and reboot for it to connect. Three of these so far have done this.. All with firmware 5.8.0.1. Oops today makes the fourth to do it. I get NO alerts say router is offine,,,,weird things

Still down. It seemed to work for short periods of time last night. But would drop the connection. 

I tried the following:

Log off of the VPN client, and log back in, with same results.

Close the client, end the Insight, and virtual VPN adapter processes, and then relaunch the application and tried to connect with the same results.

I rebooted the BR500 with the Insight App, with no change.

This morning, we have no connectivity again, The VPN client is showing that the router is online half of the time and offline half of the time, but there is no connectivity issue at the site.

So far I have tried the following:

I physically rebooted the BR500 this morning, with no change.

I also tried both of the VPN client steps above, with the same issue.

Also after the reboot the option to select my Proxy is now gone.

I will update my ticket with Netgear and let everyone know if I find out anything.

Hi,

In all cases you must select a proxxy first (adresseIP_router/support.html) and click submit  (on each router you need to connect between us)

After you reboot.

You wait several minutes before you can see a goog link (green) on insight (less if you look in GUI of your router).

Normally it's good... but not since yesterday...

Too much connections because COVID19 ?

All Europe works at home via VPN...

Good luck

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Francis78 wrote:

Hi,

 

Don't comme back to FVS336 => GUI is not compatible with modern web navigator...

 

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If you use "Edge" the interface works fine. Chrome has issues with it.

NETGEAR!

Any update on the server problems?

I may "play around" over the weekend when I have time and my business isn't depending on the VPN service.

I have reached out to support the last two days to check on the status. I was told that they are aware of the issue and that my ticket has been escalated. I have noticed that in the late evenings and early morning that I can get the VPN client to connect after trying several times, but by typical business hours there is no connection. It really is random as well. I can get a test system to establish the VPN and then try to fire up a client connection with no success.

I have them on fall back Splashtop connections, but the speed and some of the application features are not available. 

I have some very frustrated staff and clients to say the least.

Nothing works here either. Even with a subscription.