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Forum Discussion

BretD's avatar
BretD
Administrator
Oct 24, 2019

BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread

Update Oct 30, 2019 Dear NETGEAR BR500 customers,   Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem.  We believe it is due to the scale of custo...
Troubleshooting
MrJoshW's avatar
MrJoshW
NETGEAR Employee Retired
Mar 17, 2020

Insight VPN service has been restored. You should now be able to re-connect either their Site-to-Site or Client-to-Site VPN connections. You may need to restart their BR500 and/or VPN client in order to re-establish the VPN connection. Please let me know if you have any further issues with the VPN service and we can escalate accordingly.

NathenB's avatar
NathenB
Apprentice
Mar 18, 2020

Still down. It seemed to work for short periods of time last night. But would drop the connection. 

I tried the following:

Log off of the VPN client, and log back in, with same results.

Close the client, end the Insight, and virtual VPN adapter processes, and then relaunch the application and tried to connect with the same results.

I rebooted the BR500 with the Insight App, with no change.

 

This morning, we have no connectivity again, The VPN client is showing that the router is online half of the time and offline half of the time, but there is no connectivity issue at the site.

So far I have tried the following:

I physically rebooted the BR500 this morning, with no change.

I also tried both of the VPN client steps above, with the same issue.

Also after the reboot the option to select my Proxy is now gone.

 

I will update my ticket with Netgear and let everyone know if I find out anything.

 

  • Francis78's avatar
    Francis78
    Tutor
    Mar 18, 2020

    Hi,

     

    In all cases you must select a proxxy first (adresseIP_router/support.html) and click submit  (on each router you need to connect between us)

    After you reboot.

    You wait several minutes before you can see a goog link (green) on insight (less if you look in GUI of your router).

    Normally it's good... but not since yesterday...

    Too much connections because COVID19 ?

    All Europe works at home via VPN...

     

    Good luck

     

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