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Forum Discussion
BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread
Update Oct 30, 2019
Dear NETGEAR BR500 customers,
Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of custo...
Hi,
Is there still connectivity issues on the BR500? and is there any idea when this will be resolved?. The Insight status show last update Wed 18 2020.
Regards,
Nope... still issues. Last night I was able to delete the VPN group via tha app and create a new one. This gave us connnectivitiy after a little waiting.
This morning the VPN is down again. Both units appear online but the VPN is showing a red-dashed connection.
I've been dealing with this terrrible product for over a year. Every time we've been ready to throw it in the trash, it becomes stable for a few months. Going to look for a stable alternative.
When does the class action start against Netgear?
I have found that the insight app, and the vpn clients are not accurate, atleast for the time being. I have been able to establish a connection with them showing the device as offline. Level 2 and 3 support emailed to let me know they have been working on my case, and I am currently testing. (I am seeing TTL's that are starting to level out, but earlier they were all over the place) I will try to post an update at the end of the day as well.
I set mine up with OpenVPN instead and that is still working without trouble. It's also included with the BR500, try switching to that if you can log into the units for the time being.
Honestly I'm not sure I will ever use the Netgear VPN connection because it doesn't seem to ever work reliably. I will let these units run there course and then they will be replaced with another brand... I guess we get what we pay for...
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