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Forum Discussion
BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread
Update Oct 30, 2019
Dear NETGEAR BR500 customers,
Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of custo...
Yes having the same issue. I have one client at a site that cannot connect, while the rest of the staff are working without issue. I have also noticed that there is an issue occasionally while logging into the insight portal. I thought I would try to get around this by adding the sites BR500 to the existing group, but found that I am unable to do that as well. I have sent an update on a newer support ticket that I submitted last week and will try to post an update, if I hear anything back.
NathenB,
Few things:
-We did perform maintenance over the weekend for the upcoming Insight 5.9 release. Accessing the portal or mobile app would be impacted during this time.
-In regards to the client not being accessable but others are. I would verify a few things:
*If you try to use the client account on another laptop, do you see the same connection issue? or is the issue only limited to the laptop/computer they are using?
*If the issue is related to the laptop/computer not being accessible. Is there any errors being seen on the client? What happens if you try to close the VPN client and kill the tinc service in task manager. Do you get the same issue when trying to connect again?
*Run the command "route PRINT" in command line. Do you see VPN routes being displayed in the command line or only the local routes?
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