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Forum Discussion

BretD's avatar
BretD
Administrator
Oct 24, 2019

BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread

Update Oct 30, 2019 Dear NETGEAR BR500 customers,   Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem.  We believe it is due to the scale of custo...
Troubleshooting
MrJoshW's avatar
MrJoshW
NETGEAR Employee Retired
Aug 14, 2020

Hello Everyone,

 

I did get an update from engineering that the VPN outage has been resolved. If you are on the latest firmware the VPN connection will auto connect. If you are unable to re-connect a reboot of the BR500 or changing the VPN proxy to another VPN proxy may be needed to re-connect. 

rjwerth28's avatar
rjwerth28
Guide
Aug 15, 2020

Hate to tell you, I'm on the latest firmware and today the VPN is still down even after a reboot.

  • rjwerth28's avatar
    rjwerth28
    Guide
    Oct 06, 2020

    Day 2 of no VPN here....again.  Netgear stinks.

     

    • pwill's avatar
      pwill
      Aspirant
      Oct 07, 2020

      No VPN connection since 2 days after Netgear patched their systems. I see 4 (old) groups in my VPN client. None of them works.

      When will Netgear get this chaos under control .... :-(

      • rjwerth28's avatar
        rjwerth28
        Guide
        Oct 07, 2020

        Day 3 of no VPN.

         

        They will never get control over this as far as I can tell.

        I really want my money back.

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