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Forum Discussion
BR500 VPN Router/Firewall - 'More than one port is down(Ports disabled due to loop)'
I'm receiving Critical Alerts that my BR500 VPN Router is 'More than one port is down(Ports disabled due to loop)' and it is disconnected from my Insight Cloud Portal and Mobile Insight App. However...
I proceeded to unplug all the port switches to remove any potentional looping, starting with the removal of the ReadyNAS424, then the WAC510, local printer, and (1) computer that was attached. I left the internet plugged in for obvious reasons. After checking the mobile app and web GUI for Insight, I noticed nothing had changed and my WAC510 was reported to still be connected for some time, although it was not. I rebooted the BR500, and it eventually came back online. I plugged the computer I'm using directly into the BR500 to access the internet. All the lights on the BR500 are working without errors and the router is directing traffic as if there is no issue. I logged back into the Insight.Netgear.com web GUI and it tells me the GC510PP has multiple ports down due to a loop. There is only (1) Cat6 cable from the internet plugged into the switch; nothing else. So to recap, I have my computer plugged directly into the BR500, and only have the ISP service plugged into the GC510PP from the BR500 router. Below you can see the warnings from within the Insight.Netgear.com web GUI. While I was drafting this e-mail response, my phone send me a warning that I just lost connectivity with the BR500 although it appears to be working well. I hope this information is helpful. Regards, Bill
After investing more time looking into the situation I suspect the problem lays in several areas as follows:
- Insight App and Insight web GUI both report errors and BR500 is disconnected
- WAC510 has security features possibly in conflict with the BR500 - not able to utilize all features of WAC510 on local portal or in web GUI per Netgear instructions for configuration
- I removed all devices from the GC510PP to make it impossible to have a loop, yet the web GUI claimed I still had multiple ports down.
This morning, I renamed all the ports on the GC510PP (i.e. Port1; Port2; etc.) and rebooted the switch. No more loop warnings. The mobile app and web GUI still report my BR500 is down, however it is physically working and shows up in the Netgear Genie LAN map as well as in the BR500 local portal. I have to travel for 1-week and will return to fix this later. I do not know how to initiate a Support Ticket from Netgear. Any advice? Thanks, Bill
Hello,
I will reach out to you with a private message to have one of my support teams reach out to you on these issues.
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