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Forum Discussion
BR500 VPN Router/Firewall - 'More than one port is down(Ports disabled due to loop)'
I'm receiving Critical Alerts that my BR500 VPN Router is 'More than one port is down(Ports disabled due to loop)' and it is disconnected from my Insight Cloud Portal and Mobile Insight App. However...
After investing more time looking into the situation I suspect the problem lays in several areas as follows:
- Insight App and Insight web GUI both report errors and BR500 is disconnected
- WAC510 has security features possibly in conflict with the BR500 - not able to utilize all features of WAC510 on local portal or in web GUI per Netgear instructions for configuration
- I removed all devices from the GC510PP to make it impossible to have a loop, yet the web GUI claimed I still had multiple ports down.
This morning, I renamed all the ports on the GC510PP (i.e. Port1; Port2; etc.) and rebooted the switch. No more loop warnings. The mobile app and web GUI still report my BR500 is down, however it is physically working and shows up in the Netgear Genie LAN map as well as in the BR500 local portal. I have to travel for 1-week and will return to fix this later. I do not know how to initiate a Support Ticket from Netgear. Any advice? Thanks, Bill
Hello,
I will reach out to you with a private message to have one of my support teams reach out to you on these issues.
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