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Forum Discussion
channingkj
Dec 21, 2016Aspirant
CM600 with FVS318Gv2 - Comcast Internet Problems
Comcast/xfinity cable internet. Some sort of service with a boost upgrade "up to 200 Mbps" speeds. Hooked directly up to the cable modem I could get a Speedtest at around 170mbps. Then when I put t...
- Jan 01, 2017
Hi there. I phoned Netgear support and worked with someone to troubleshoot my issues, and it turns out the unit (the firewall) was defective. I've started the RMA process, and I have received the replacement unit.
After installing the replacement unit and configuring it in my home network, everything is working great.
channingkj
Dec 21, 2016Aspirant
Sorry. The modem is a Netgear CM600 cable modem, and the router is a FVS318Gv2 with the latest firmware.
- JohnRoDec 26, 2016NETGEAR Employee Retired
Hello channingkj,
Welcome to the community!
Have you tried using other browsers? Do all of the devices experience the same issue when connected to the router? Also, I'd like to know what firmware version you currently have on the router.
Thanks,
- JohnRoDec 29, 2016NETGEAR Employee Retired
Hi channingkj,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!Thanks,
- channingkjJan 01, 2017Aspirant
Hi there. I phoned Netgear support and worked with someone to troubleshoot my issues, and it turns out the unit (the firewall) was defective. I've started the RMA process, and I have received the replacement unit.
After installing the replacement unit and configuring it in my home network, everything is working great.
- JohnRoJan 02, 2017NETGEAR Employee Retired
Hi channingkj,
It is great to know that everything is back up on your network. I suggest marking your previous post as "Accepted Solution". This will help other users when searching for related topics.
All the best,
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