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Forum Discussion

Billaban's avatar
Jul 14, 2023
Solved

EAX80 Setup problem - no internet

Trying to setup EAX80 with Verizon MIFI.  Tried two different MIFI units that are working fine and have internet connections.  When I connect the EAX80 the internet connection is not realized.  In each case the MIFI is working fine and I can connect directly with a laptop and get to the internet.  Using the Nighthawk app for setup.  Seems like this should work but clearly seems to be a systemic issue since I tried with 2 separate working MIFIs.  Any suggestions before I send the Nighthawk back to Amazon?


  • Billaban wrote:

    Nothing about a Installation assistant in the Nighthawk documentation.  I found it online but the instructions require a working internet connection to do:


    Sure it is, you already discovered. Consult the fine Nighthawk AX8 8-Stream WiFi 6 Mesh Extender Model EAX80 User Manual and you find the  "NETGEAR Installation Assistant" on page 16 Connect with the web browser setup.

     


    Billaban wrote:

    ..

    5 Enter (forum blocked URL) or 192.168.1.250 in the address bar of your browser.
    The New Extender Setup page shows.


    Follow all steps. It does start with this:

     

    1. On your WiFi-enabled computer or mobile device, open the WiFi connection
    manager and locate and connect to the extender network called NETGEAR_EXT.

    This means using your computer or mobile associated with the factory default Wi-Fi on the EAX80.

     

    If your EAX80 was configured before, use the reset button as shown on p.49.

     

     

9 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    did you try using the installation assistant? 

    Does the mifi have ethernet out? Could always connect it hardwired in running in access point mode. It'll have a lot more power than the mifi's wifi

    • Billaban's avatar
      Billaban
      Tutor

      The MIFIs do not have ethernet out port.

       

      Nothing about a Installation assistant in the Nighthawk documentation.  I found it online but the instructions require a working internet connection to do:

       

      5 Enter (forum blocked URL) or 192.168.1.250 in the address bar of your browser.
      The New Extender Setup page shows.

       

      So that isn't going to get me anywhere since the root of the evil is I can't get a working internet connection via the EAX80.

      • plemans's avatar
        plemans
        Guru - Experienced User

        You don't need a working internet connection to use the assistant. 

        You start it at factory, connect to the extender, and when you enter one of those addresses, it takes you through the assistant. I do it all the time.