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Forum Discussion
Doesn't receive an IP from my ISP - VPN SRX5308
Hello Bought this unit in January of 2017. Have not been able to receive an IP from from my ISP. Have upgraded to firmware 4.3.5.3. Getting very frustrating to say the least. At present I have t...
Hello Chuggard,
Welcome to the community!
You were trying to install the SRX5308 to your network and it is not receiving an IP address from WAN. You may also try mac-spoofing your firewall so that the ISP would recognize it as some ISPs only provide connection to their registered devices.
Do you also have a public static IP? If you connect your computer to the modem, is it receiving an IP from the modem?
To set a Mac-spoofing:
- Login to your firewall
- Select Network Configuration > WAN Settings > WAN Setup - Edit(for which you want to configure the advanced WAN options)
- At the upper right of the screen, click the Advanced option
- Under Router's Mac Address, please select "Use this computer’s MAC Address" then hit apply.
- Go back to Network Configuration > WAN Settings > WAN Setup - Edit - then click Auto-Detect at the bottom.
Check the reference manual on page 71-74 here. You may also open a case online on our Netgear Support site to further assist you.
Regards,
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