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Orbi and UVerse Wireless Receivers
I've installed the Orbi AC3000 Tri-Band WiFi System with an AT&T Uverse system. I replaced the AT&T Wireless Access Point with the Orbi main Router and configured it for AP mode. After successfully syncing the 2 wireless AT&T receivers, they appeared to work. However, the problem that I'm looking for help with is that the wireless receivers will work fine for only about 5-10 minutes before freezing for a few seconds, then a notification pops up saying U-Verse signal is lost. This will last for several seconds before the screeen reverts to the OK screen for 2 seconds, then returns to the current channel and plays normally for another 5-10 minutes. Then the cycle repeats. I can bypass weird reset cycle by switching channels and quickly switching back when the screen does its inital freeze.
Please help me with what settings do I need to change in either the U-Verse gateway or the Orbi AP to ensure my wireless receivers have continuous operation without these interrupts.
Thanks in advance!
Sorry to say but there is no way of replaceing the NVG599 with the Orbi. NVG599 is needed to inteface with Uverse, Uverse uses a signaling standard of VDSL, bonding two pairs to give the bandwith along with HPNA for coax Uverse and voice services. It's switch is also what is considered a IGMP switch which means that when two or more Uverse recievers are watching the same show there is only one stream coming from AT&T and the switch handles the multicasting. That is why there are issues with Uverse recievers attached behind a second router.
Bsed on what you are telling me is that all 4 of the LAN ports of the NVG599 have Uverse receivers or the WAP for the wireless reciver attached. The only solution is to get a decent switch. AT&T was installing a Netgear Fast Ethernet switch with 5 ports for household with more that 4 receivers when they did my install. Some techs now install the GS205. Here is a link on Amazon and the price is very low:
So what you should do for best performance is do the following on the NVG599:
LAN Port 1: Uverse Receiver
LAN Port 2: Uverse Receiver
LAN Port 3: Orbi Router
LAN Port 4: GS250 Switch
Then plug your other Uverse receiver and WAP into the GS205 switch:
Port 1: to NVG599 Port 4
Port 2: Uverse Reciver
Port 3: Uverse Wap
10 Replies
I asked AT&T the same question a while back and they stated the only suported AP is their residential gateway. There is nothing wrong with enabling the Wifi in the RG and still using the Orbi as long as the RG uses a differnent channel and network name for the 2.4 GHz you should be ok.
What is the RG? I think AT&T needs to be a bit more helpful with their support (topic for a different thread). I tried connecting the AT&T WAP to the Orbi base unit but that didn't work at all. If you or anyone has been successful doing that, please let me know.
The RG is AT&T's Uverse Modem, called a Residental Gateway. The recomendation is to have the Orbi be the primary router in your home and setting the RG as IP passthough to your Orbi. This would allow your Orbi to be the router and firewall to all your private devices and uverse devices would directly connect to the RG either wired or wireless.
What model of the Uverse residental gateway do you have?