Forum Discussion

Retired_Member

Sep 04, 2015

Solved

FVS336G SSL VPN login loop

I have the domain and user configured. When I login to test, I'm prompted for to change the password. I change it, it logs me out and when I log back in, I'm prompted to change the password again. It's looping. Anyone have an idea as to why?

Troubleshooting

Retired_Member
Oct 07, 2015
It appears that in 64-bit Windows 10, the SSL VPN will not work regardless of the browser. I've tried running IE-11 as 32-bit and 64-bit, and it gives me the same results: it will not install the virtual interface. There isn't a way to choose "Compatibility" in Windows 10 for IE-11. If there were, I would set it to Windows XP SP3 which I know works.

Windows 10 32-bit version, works fine when I install the tunnel using Firefox running "Compatibility" set to Windows XP SP3.

9 Replies

JohnRo
NETGEAR Employee Retired
Sep 05, 2015
Hello BrunoCorazon,

I'll need to get some information for me to be able to help you isolate your issue. I have listed them below:

1. Firmware version of the firewall.

2. Browser(s) used.

3. After changing the password, do you get the notification like "operation suceeded"?

I'll look forward to your response.

Thanks,
- Retired_Member
  Sep 10, 2015
  Thanks.
  
  1- I will have to get back to you on this one.
  2- Firefox, Chrome, Opera, MS-Edge. Same results for each.
  3- Yes, I get a message stateing that the operation succeeded, so I try to login with the new password and get prompted to change the password.
- Retired_Member
  Sep 26, 2015
  So here's the latest. I upgraded the firmware. So instead of getting the Certificate error, I'm now getting an error that states the "Virtual Passage Execution Failed".
  
  So I'm not sure if I'm getting this because I'm using Windows 10 or what. I definitely need to get this working on a Mac.
  - JohnRo
    NETGEAR Employee Retired
    Sep 29, 2015
    Hello BrunoCorazon,
    
    I have read your other thread before I was able to reply to this one. Can you confirm if the SSL-VPN is working fine on your windows 10 manchine (I hope its the same computer mentioned here).
    
    I'll look forward to your response.
    
    Thanks,