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Forum Discussion
WyoDog
Oct 22, 2017Aspirant
FVS336G v2 Very slow throughput
NETGEAR ProSafe™ Gigabit Dual WAN SSL VPN Firewall FVS336Gv2 Firmware Version: 4.3.3-5 Windows 10 Cable modem (Charter/Spectrum) Cisco DPC3216 DOCSIS 3.0 2-PORT Voice Modem ________________...
WyoDog
Oct 23, 2017Aspirant
DaneA
I will try both and report back. I hadn't thought of either fix.
Thanks
WyoDog
Oct 31, 2017Aspirant
DaneA
I apologize for not getting right back on this thread, I have been out of town (medical).
No Joy! I first switched to LanB. Same result. So that eliminates that as a source. I rolled back to the previous version, from Firmware Version 4.3.3-6, did a full reset, same result. I was now at Firmware 4.3.3-5. I went back to the previous version (before 4.3.3-5), reset and same result. It appears to me that the router isn't talking well with DNS servers. I called my IPS Charter/Spectrum to verify addresses and have them reset my cable modem, which they did. I got very little else from them (other than some attitude). It's the old, 'it's not our problem, it has to be your equipment, contact your hardware support group. So here I am.
Terry
- DaneANov 05, 2017NETGEAR Employee Retired
Just following up on this. Were you able to try my suggestion? If yes, do the same problem occur?
Regards,
DaneA
NETGEAR Community Team
- WyoDogNov 05, 2017Aspirant
Dane
Both boxes were unchecked.
- DaneANov 06, 2017NETGEAR Employee Retired
Thanks for the feedback. It seems that we have already exhausted the troubleshooting steps and still the same problem. With regard to this, I suggest you to open a chat or online case with NETGEAR Support and state the status of your FVS336Gv2. If ever your FVS336Gv2 is declared faulty, you will need to submit a .doc or .pdf copy of the Proof of Purchase or Sales Invoice of the FVS336Gv2 for warranty verification. If ever the hardware warranty is still valid, an online replacement will follow.
Regards,
DaneA
NETGEAR Community Team
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