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ryangriggs's avatar
ryangriggs
Aspirant
May 03, 2018
Solved

FVS336Gv3 - How to connect to IPoE and get dynamic address?

I have a Netgear FVS336Gv3 dual-WAN router. I am trying to configure it to connect via a bridge-mode Actiontec T3200 modem (Windstream DSL). Windstream informs me that this connection uses IPoE instead of PPPoE, and instructed me to configure the router in dynamic (DHCP) mode.

For some reason, the router does not get a public IP address assigned to the WAN port when connected to this modem.

I tested by connecting my laptop directly to the T3200 and the laptop is immediately assigned a public IP address (NOT a private address) and can access the internet.

I have a Spectrum Business modem connected to the other WAN port of this router, and it obtains an address and works fine.

 Any guidance is appreciated.

dhcp
DSL
IPoE
Troubleshooting
  • DaneA's avatar
    DaneA
    May 03, 2018

    ryangriggs,

     

    Have you tried the other WAN port?  If not yet, I suggest you to try and perform the steps I suggested.  If ever the same problem, proceed below. 

     

    I tested by connecting my laptop directly to the T3200 and the laptop is immediately assigned a public IP address (NOT a private address) and can access the internet.

    Since you mentioned that you did this previously, kindly try these steps below:

     

    1.  Get the same laptop then connect it directly to the bridge-mode Actiontec T3200 modem.  Make sure that you are able to access the internet.

    2. Disconnect the laptop.  Then, connect the Actiontec T3200 modem to the WAN port of the FVS336Gv3.

    3. Connect the same laptop to the LAN port of the FVS336Gv3 and access the web-GUI of the FVS336Gv3.

    4. On the web-GUI of the FVS318Gv2, go to Network Configuration > WAN Settings > WAN Setup.

    5. In the WAN IPv4 Settings table, click the Edit button for the WAN interface that you want to configure. The WAN IPv4 ISP Settings screen displays.

    6. Click Advanced at the upper right section of the page.

    7. In the Router's MAC Address section, select "Use this computer's MAC Address."

    8. Click Apply.

     

    Note:  If the Public WAN IP Address is still not registered to the FVS336Gv3, turn off the both Actiontec T3200 modem and FVS336Gv3.  After 5 seconds, turn on first the Actiontec T3200 modem and wait for it to initialize.  After the Actiontec T3200 modem has initialize, turn on the FVS336Gv3.  Check if the internet connection will be up.

     

     

    Regards,


    DaneA

    NETGEAR Community Team

4 Replies

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  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    May 03, 2018

    Hello ryangriggs,

     

    Welcome to the community! :) 

     

    There is no option to select IPoE in the WAN configuration settings of the FVS336Gv3.  Let us try this, if ever the current firmware version of the FVS336Gv3 is not yet the latest one, I suggest you to upgrade it to the latest firmware version which is v4.3.5-3.  You can download it here.  Be reminded to perform a factory reset on the FVS336Gv3 after upgrading the firmware then set it up from scratch. 

     

    For the initial setup of the FVS336Gv3, kindly try the steps below:

     

    Note: Make sure there is internet connection when you connect a PC directly to your modem.  If there is internet access, connect the WAN port (either WAN 1 or WAN 2 port you prefer to use) of the FVS336Gv3 to the modem.

     

    1. On the web-GUI of the FVS336Gv3, go to Network Configuration > WAN Settings > WAN Setup.  

    2. In the WAN IPv4 Settings table, click the Edit button for the WAN interface that you want to configure. The WAN IPv4 ISP Settings screen displays.

    3. In the section that says Does Your Internet Connection Require a Login?, select No.

    3. In the ISP Type section, select Other (PPPoE).  On the Idle Timeout, select Keep Connected. 

    4. In the Internet Address and DNS Servers sections, select 'Get Dynamically from ISP' and 'Get Automatically from ISP' respectively.

    5. Click Apply.

    6. Check if the Internet LED of the corresponding WAN port you are using turns green.  Once it turned green, check if you can access the internet through the FVS336Gv3. 

     

    Note: If ever the Internet LED did not lit up green, turn off the FVS336Gv3 and modem.  Make sure the modem is completely turned off.  Then after 5 seconds, turn on first the modem and wait for it to initialize.  Then, turn on the FSV336Gv3.  Observe if the Internet LED of the corresponding WAN port you are using turns green.

     

    As reference, access the article below:

     

    Initial Access and Basic IPv4 Internet Configuration

     

     

    Regards,


    DaneA

    NETGEAR Community Team

    • ryangriggs's avatar
      ryangriggs
      Aspirant
      May 03, 2018

      Hello, thank you for your reply.  Unfortunately this solution does not work.  The router never gets an IP address from the modem, and instead it continues to be 0.0.0.0.

       

      I am running the most recent firmware.

       

      If I connect a laptop directly to the modem, it is assigned a public IP address immediately.  But the router can't get a public IP address.

       

      Thank you for any additional help.

      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired
        May 07, 2018

        ryangriggs,

         

        I just want to follow-up on this.  We’d greatly appreciate your feedback.

         

        If ever your concern has been addressed or resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

         


        Regards,

         

        DaneA

        NETGEAR Community Team

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