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Forum Discussion
Marksmt
Feb 28, 2017Aspirant
FVS336Gv3 Weird Problem - VPN stuck and possibly blocking DMZ + DHCP on Port 4 ?
Hi I wonder if anyone has come across this. Just replaced a UTM-25 with a FVS336G v3 with firmware version: 4.3.4-2 which has been perfectly stable for about a month or so. Came to work this morni...
- Mar 02, 2017
Hi
Thanks for the suggestion. Unfortunately, I went down this route with the UTM-25 and don't really have the luxury of continued disruption in the office doing the same with this new FWR so I've managed to get an RMA on the unit and have reverted back to the UTM-25 for the time being.
I've seen posts elsewhere on the net suggesting the clock skew issue was related to faulty PSU bricks. I guess only the tech guys who look at the returned unit will know. Hopefully there will be a new firmware release soon. It seems odd that it was perfectly stable for several weeks then seems to have thrown a complete "wobbler" in recent days. It resides on a surge protected UPS and the other equipment in the rack is fine
If the new unit fails the same way I'll have to look at an alternative product
Regards
JohnRo
Mar 01, 2017NETGEAR Employee Retired
Hello Marksmt,
I suggest saving the configuration file of the firewall and performing a factory reset. Once done, reconfigure the VPN connectivity (only the VPN - no other settings). See if it will show the same issue. I have checked our logged cases but I did not find anything that is similar to yours.
Thanks,
- MarksmtMar 02, 2017Aspirant
Hi
Thanks for the suggestion. Unfortunately, I went down this route with the UTM-25 and don't really have the luxury of continued disruption in the office doing the same with this new FWR so I've managed to get an RMA on the unit and have reverted back to the UTM-25 for the time being.
I've seen posts elsewhere on the net suggesting the clock skew issue was related to faulty PSU bricks. I guess only the tech guys who look at the returned unit will know. Hopefully there will be a new firmware release soon. It seems odd that it was perfectly stable for several weeks then seems to have thrown a complete "wobbler" in recent days. It resides on a surge protected UPS and the other equipment in the rack is fine
If the new unit fails the same way I'll have to look at an alternative product
Regards- JohnRoMar 02, 2017NETGEAR Employee Retired
Hi Marksmt,
Hopefully the replacement unit will be stable so that you won't experience any disruption. For now, I suggest marking your post above as a (temporary) solution. You can always open a new post if have more questions.
Thanks,
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