FVS336Gv3 with Virgin SuperHub 2?

Sasword wrote:
Hi jolyoncox, Try this: Power off both the FVS336Gv3 and the Virgin Media SuperHub 2. After 5 seconds, power on first the Virgin Media SuperHub 2 and wait for it to initialize. Then, power on the FVS336Gv3 and wait until it initializes . Then, check if you can now go online through the FVS336Gv3. Do you have a static WAN IP Address from your ISP?

Hi Sasword,

That's what I've been doing all along, per the instructions which came with the SuperHub - and the same when switching back to the FVS318. However, after one of many changeovers it suddenly started working!

I had a response in another forum which I think explains it. Apparently the modem locks itself to the MAC address of the router, and you either have to spoof the MAC address or unlock it by waiting much longer before rebooting. I think I must have accidentally done that, so it worked and all is fine now.

The old modem didn't lock itself to the MAC address, so it never occurred to me that the SuperHub would - there is precious little documentation and in modem-only mode there are no settings to see.

BTW, the WAN IP address is in principle dynamic, though in practice it never changes. However, I don't rely on that and use DynDNS for incoming stuff - the FVS336Gv3 knows how to update that.

Thanks for your help.

Regards,

Jolyon