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Forum Discussion
macOS Insight Instant VPN Client Update
Hi Community users,
Thank you for your continued patience with us regarding the Insight Instant VPN client for macOS. We are investigating several different complaints across a variety of Apple har...
BretD What's going on, 3 months since opening this thread and no update. Plus a year since people were reporting issues in other threads, this really isnt acceptable for a business product.
BretD wrote:Hi Community users,
Thank you for your continued patience with us regarding the Insight Instant VPN client for macOS. We are investigating several different complaints across a variety of Apple hardware platforms and are working to resolve them as soon as we can. We identified some issues that arose after recent updates to macOS. We will provide another update when we know more.
Please subscribe to this thread for future updates on this issue.
Thanks,
NETGEAR
BretD seriously, this is completely unacceptable. You're releasing new products without fixing the existing products that don't work. How do I escalate this in Netgear, because no one is doing anything as far as I can tell.
Rob,
We understand your frustration and still awaiting an update on an updated development build for the macOS VPN client. Once we do have a build for testing I will forward you the client under the support case that you currently have opened.
It's ok, I'm writing to Patrick Lo now to express my utter frustration at his company's lack of focus and ability to deliver functional products. Maybe he lacks visability of the products his company sells, or maybe he's promoting a sales first culture. I hope to get an answer from him.
Any updates on this? Does the macOS client work yet?
Just purchased a BR500, and was hoping it'd work for our Mac users.
- So another 2 months has pass since the last post back in March. I understand it is COVID19 at the moment but seriously, I could have my own programming team at my business build a VPN client from scratch for the amount of time this took Netgear to try to fix this problem. What else is that there are no time frame? I have consider myself very patient, being my business is a Netgear reseller and I deal with Netgear hardware day in and day out, but this is really utterly unacceptable. I am going to have to start esculating this from the reseller channel because this is just taking way too long.
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