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Forum Discussion
Since Insight update, the app does not show connected clients.
I have the same problem with SXR80. Insight 10.0.0 update (SXx80 firmware 4.3.4.300). Since Insight update, the app does not show connected clients. When I log on to the router (192.168.x.x) it shows all the connected clients, so definitely an Insight issue. In the insight app under location>wifi, it shows 23 , under health>wireless it shows 7, but when you go to click through to see the clients, nothing shows. When you click through normally to device>connected clients, nothing shows. It is becoming annoying. Any help appreciated
19 Replies
What phone platfrom are you using? Apple or Android?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
The issue is the same on the web version of the Insight management portal and the iOS (Apple) version 10.0.0. Have restarted network in sequence prior to posting.
How about a factory reset and setup from scratch using the SXRs web page setup routine using a ethernet connected PC and web browser?
That seems a bit drastic considering it’s an update issue with the insight management portal. The management portal is not reflecting the router management page. I think I’ll wait until the first insight update. Everything was fine until the update last week.
Same issue. I will done all including resetting.
Please raise a support ticket for this, feel free to send me the case number via direct message so that I can follow up internally. Just confirming, you have the new updated Insight UI?
Hi Bret, many thanks. My SRX80 attached to the new insight version app version 10.0.0 and cloud version 10.0.3.4 on iOS latest.
SXS80 firmware. 4.3.3.300
unfortunately I am out of support for the device and three satellites. Not sure how to raise a support ticket.
I do have another SRX80 - on support but not connected to this network. It’s my back up kit in case for a hot fix failure
Just checking my SXK30 system, after getting it all FW v4.3.4.300 manually updated and did a full on factory reset and set up from scratch using a PC and web browser first, Insight app connected and giving that a few minutes, the app is showing devices connected with in the app for me. Though I only have 3 devices connected currently. Shows my iPhone 17, Galaxy Tab 7 FE and a ethernet connected PC.
I'll add some more devices over the weekend and check again.
Hi Brett
Unfortunately I have not got support left. I just ran through 5 years (been an excellent system without any previous issues) and did not renew. I have full target compliance and issue shows on web and app versions of insight.
Can you confirm FW version that is on your SXK80 system please?
I have the same problem with SXR80. Insight 10.0.0 update (SXx80 firmware 4.3.4.300). Since Insight update, the app does not show connected clients. When I log on to the router (192.168.x.x) it shows all the connected clients, so definitely an Insight issue. In the insight app under location>wifi, it shows 23 , under health>wireless it shows 7, but when you go to click through to see the clients, nothing shows. When you click through normally to device>connected clients, nothing shows. It is becoming annoying. Any help appreciated
This issue in the mobile app has been fixed and will be implemented in the next release, yet to confirm exact release date.
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