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BretD's avatar
BretD
Administrator
Oct 24, 2019

BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread

Update Oct 30, 2019 Dear NETGEAR BR500 customers,   Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem.  We believe it is due to the scale of custo...
Troubleshooting
Retired_Member's avatar
Retired_Member
Mar 17, 2020
Is there any update on this issue? We are still down today even after rebooting all firewalls.
NathenB's avatar
NathenB
Apprentice
Mar 17, 2020

I know that its not much help but here is the last update that was provided:

https://community.netgear.com/t5/Hardware-VPN-Firewalls-and/BR500-Connectivity-Issue-Subscribe-Here-for-Updates/m-p/1874558#M10823

 

I subscribed to this and it is usually my first check when I have issues.

 

I have reached out to support for this issue this morning as well, and we gathered logs from one of my BR500's, I was told that I will hear back from them today. I will try to follow up with a post when I have confirmed that the devices are up and stable for a little while.

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