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Forum Discussion
BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread
Update Oct 30, 2019
Dear NETGEAR BR500 customers,
Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of custo...
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Any update on the server problems?
I may "play around" over the weekend when I have time and my business isn't depending on the VPN service.
I have reached out to support the last two days to check on the status. I was told that they are aware of the issue and that my ticket has been escalated. I have noticed that in the late evenings and early morning that I can get the VPN client to connect after trying several times, but by typical business hours there is no connection. It really is random as well. I can get a test system to establish the VPN and then try to fire up a client connection with no success.
I have them on fall back Splashtop connections, but the speed and some of the application features are not available.
I have some very frustrated staff and clients to say the least.
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