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Forum Discussion
BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread
Update Oct 30, 2019
Dear NETGEAR BR500 customers,
Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of custo...
My site-site Insight VPN was off-line for at least 12 hours. Sometime yesterday afternoon until around 6AM this morning.
I rebooted several times in the evening and it did not help. They were just "on" this morning. I expect Insight server issues, again.
The direct Insight VPN (PC to Site) is still not working.
Strangely enough, OPEN VPN (PC to site) was also not working yesterday. It is working this morning.
This is typically how my gear acts too, I am not using the site to site VPN, I have tried to build that a few times when we have these outages but its been a no-go. I did try the OPEN VPN setup once, when we were down for a prolonged amount of time with the same results as you. VPN to site is still down. It does look like they updated the status page to show "partial outage", so I am guessing the VPN is working for someone, somewhere.
Well, doesn't work for me since almost a week :-(
Back to the VPN not working.
Site-Site has been down since yesterday afternoon (Insight)
Client to Site is down (Insight)
I can get OpenVPN to work on my Android devices, but not my PCs.
We are back to "The Bad Times".
This works for a couple of weeks, then it starts to burp, hiccup and die.
Getting tired.
After having had issues with not seeing the VPN group at all, now everything seems normal on the insight portal. The tunnel between two BR500s is green. Clients can connect to the VPN, select the group, connect and the remote network subnets show up. Looks great. BUT, clients cannot connect to the local servers and other devices :-(. Non of the local IP's can be reached.
- VPN down again....
Fingers crossed: after support intervention I had one month of stable VPN :-)
/Patrick
- Very frustrating...
When you Really need it! Day 2 of no VPN....
I had to reboot yesterday, and the VPN came back up. I just received a message from a client that they are down, and tested, they are indeed down. Tried a reboot again, no-go. Tried to restart the clients, logged out, killed the task, and the VPN task and then relaunched, no-go. Client connects, slowly, and pings are reporting a mix of time outs, transmit failed, general failure, and reply from a 10.1.7.104 showing Destination host unreachable. I have tried multiple sites, I can confirm that the VPN is down again.
Did a little more testing, I am having "sporadic" connectivity. I just ran some pings and am pinging to googles DNS at about 40 ms. When trying to ping trough the tunnel I now have some connectivity, I had 2 replies with one being 2279ms and the other being 283ms. The remaining 3 timed out.
It appeared about 20 min after my last post that things cleaned up.
Almost 2 years of Contant VPN drops and reboots. Netgear not sure wth you thought you could accomplish by moving us to subscription base making us purchase new hardware and then bending us over so hard. But just wanted to post this as I moved my final client off of the Netgear ecosystem completely. SMH you let me down and cost me tons of money and time I will not be returning.
Insight VPN is down again for me. I was hoping the recent firmware update would help, but it hasn't worked since.
Netgear appears unable to deliver a reliable product, and unwilling to explain what the problem is.
It's just a matter of time before I replace our Netgear equipment. Anyone have recommendations for a small business VPN router?
Down here as well, both Site to Site and Client to site. Not to mention that when the VPN clients connect they see the same network 6 times.
Down for 2 days now.
I hear Ubiquiti makes a very nice product.
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