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Forum Discussion
srx5308 upnp activated but my qnap cannot assign its ports
Hi there i just installed my srx5308 and connected all devises... now , my qnap server has the function to set the ports (UPNP) itself but that requires a router that is supporting this... the srx53...
I apologize for the late reply. I got a feedback recently from the higher tier of NETGEAR Support regarding your concern. According to them, it would be best that you open an online case with NETGEAR Support about your concern for further investigation. Kindly state your concern as well as attach the logs and screenshots on the online case.
Regards,
DaneA
NETGEAR Community Team
well danea
i did that already some time ago.. and since the netgear I bought as a 2nd hand, netgear online did refuse any help and support and was directing me to the community...
and now you tell me that I can't get any help here but need to report to netgear support..? seems there is a catch22 which is not going to help me in any way...
regards
dondaniel
I apologize if you felt that way. :( I've been doing the best that I can to help that is why I make time to consult your concern and follow-up on it to higher tier of NETGEAR Support even though I am not part of NETGEAR Support team.
It seems to me that the engineering team should get involved in your concern that is why it was advised to open an online case with NETGEAR Support for further investigation.
Again, I am sorry for this inconvenience. Hope that someone here on the community (who has same concerns as yours that got resolved) could reply on this forum thread and share his/her experience.
Regards,
DaneA
NETGEAR Community Team
In any case than k you for the effort you have put in this case.
if netgear confirms that I can re.open the case even if i am not the first buyer of the hardware, I will do so...
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