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Forum Discussion
itsbatman
Aug 26, 2015Tutor
SRX5308 scheduled reboot active after disabling
By mistake I enabled a scheduled reboot on my SRX5308 every day at 00:00, but even after disabling it it still reboots. Any help is appreciated, thanks in advance.
DaneA
Aug 27, 2015NETGEAR Employee Retired
Hi itsbatman,
Kindly answer the questions below:
a. What is the current firmware version of your SRX5308?
b. Have you tried to manually reboot the SRX5308 by unplugging/re-plugging its power cable and check if same problem will occur?
I look forward to your response. Welcome to the community! :smileyhappy:
Regards,
DaneA
Netgear Community Team
itsbatman
Aug 28, 2015Tutor
Can confirm full power down didn't help. It just rebooted again, as usual 00:00 :'(
- JennCAug 29, 2015NETGEAR Employee Retired
Hello itsbatman,
Can you post screenshot please where you enabled and disabled this scheduled reboot on the router?
May we also ask if the router is plugged in to a UPS?
Regards,
- itsbatmanAug 29, 2015Tutor
It's under > Monitoring > Diagnostics > Schedule Reboot
No UPS- JennCAug 29, 2015NETGEAR Employee Retired
Hello itsbatman,
thanks for the screenshot.
Can you please check if the router has the right date/time? Under Administration - Time Zone.
Have you also tried on another web browser? check if the schedule reboot will show up blank or marked. Try enabling then disabling on another web browser, if the same problem, you may need to reflash the firmware and reset then test again, etiher you can restore the settings and leave it as default so you will know if it will stil give the same results even without any changes. Reflashing FW and factory reset is the only option we have. Most users actually factory reset router after FW update.
If same problem, contact support center for RMA
Regards,
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