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Forum Discussion
SRX5308: Secondary Addresses not working with latest firmware (anything after 4.3.0-19)
I've been using the SRX5308 for years now and have never had an issue with secondary addresses. After upgrading the firmware this last month the secondary addresses fail to work. Everything else ap...
Hi slords,
With regard to this, I advise you to open an online case with NETGEAR Support at anytime. Kindly state your concern and the troubleshooting steps you did to isolate the problem.
Regards,
DaneA
NETGEAR Community Team
How do I do that. I try and open a case through My Support and it keeps running me around in circles and eventually gives me a choice of either Ask the community (pointing me here), or search the knowledge base.
Trying to follow http://kb.netgear.com/app/answers/detail/a_id/26905/~/creating-a-support-case-through-mynetgear doesn't work. I don't see the button to "Submit a new Online Support Ticket". I get "Contact Support" button at that point. Clicking on that I get "Answers before I buy", "Help with my Netgear product", "Replace my defective product". The only one that makes sense is "Help with my Netgear Product". Clicking on that has me pick my product. From there I get the suggested Knowledge base articles and the two choices I list in the first paragraph.
I'd love to open an online case but I can't.
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