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Forum Discussion
SRX5308: Secondary Addresses not working with latest firmware (anything after 4.3.0-19)
I've been using the SRX5308 for years now and have never had an issue with secondary addresses. After upgrading the firmware this last month the secondary addresses fail to work. Everything else ap...
How do I do that. I try and open a case through My Support and it keeps running me around in circles and eventually gives me a choice of either Ask the community (pointing me here), or search the knowledge base.
Trying to follow http://kb.netgear.com/app/answers/detail/a_id/26905/~/creating-a-support-case-through-mynetgear doesn't work. I don't see the button to "Submit a new Online Support Ticket". I get "Contact Support" button at that point. Clicking on that I get "Answers before I buy", "Help with my Netgear product", "Replace my defective product". The only one that makes sense is "Help with my Netgear Product". Clicking on that has me pick my product. From there I get the suggested Knowledge base articles and the two choices I list in the first paragraph.
I'd love to open an online case but I can't.
Hi slords,
Kindly follow the steps below:
1. Login to your MyNETGEAR account using your credentials.
2. Click on "My Support".
3. Click on "CONTACT SUPPORT".
4. Click on "Get help on my NETGEAR product."
5. Choose the NETGEAR product (that corresponds to the Serial Number you have already registered) that you need help with then click Next. Otherwise, register it first.
6. Click on the (+) plus sign that says "I cannot find an answer to my problem, I would like to contact NETGEAR support." Then, it will show you support options.
7. On the NETGEAR support options offered, you may either select "Open an email ticket" or "Chat with an expert" or "Call us"
8. After you have clicked on the NETGEAR Support option you want to proceed with, you will need to fill-up the necessary fields then click Next to proceed.
Hope this helps. :)
Regards,
DaneA
NETGEAR Community Team
As you can see below I don't have any of those options showing up when I pick my product.
Hi slords,
Based from the screenshot you have posted, I'm afraid to inform you that the support warranty of your SRX5308 has already expired. Kindly check this link.
Regards,
DaneA
NETGEAR Community Team
According to that chart I should be eligible for Lifetime Chat support. The issue isn't with my device it is with the firmware. There are a number of other topics (that are now locked/closed) where people indicate a similar issue with secondary addresses. I'm trying to raise the issue with netgear to make the product better. If they don't want issues with their products raised so they can make them better then I'll go crawl back into my cave and let them ship a broken product.
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