srx5308 upnp activated but my qnap cannot assign its ports

Hi don_daniel,

Were you able to add another device which has UPnP capability (which is not one of the QNAP NAS) and see if a separate device is seeing the same issue with UPnP table being cleared and needing to re-scan in order to isolate the problem?  Kindly get the dbg logs as well to be analyzed.

Since you have also raise your concern to the QNAP Support Team, may we know what are their findings? 

Regards,

DaneA

NETGEAR Community Team

hi

I have no other devices with UPNP settings in my LAN. and the problem is not the UPNP of the QNAP NAS as they work fine as long as the port triggering is not set... so the problem is actually the port triggering that I had set... i removed them a week ago and all, including upnp is working fine! 

the issue seems to be the port triggering. 

qnap has checkt the qnap log an d has found the same conclusion.. 

regards

dondaniel

Hi don_daniel,

You mentioned that port triggering causes outages on the SRX5308.  Kindly post a screenshot of the port triggering you have configured.

Regards,

DaneA

NETGEAR Community Team

for obvious reasons I cannot send a screenshot (have removed the settings). but the following I did set as port trigger rules
Name Enable Protocol Outgoing Ports Incoming Ports Action
Start Port End Port Start Port End Port
1 VM_QNAPXXX Yes TCP 8088 8088 8088 8088 Edit
2 VM_QNAPYYY Yes TCP 8089 8089 8089 8089 Edit
3 VM_QNAPZZZ Yes TCP 3388 3388 3388 3388 Edit

don_daniel,

I apologize for the late reply.  I got a feedback recently from the higher tier of NETGEAR Support regarding your concern.  According to them, it would be best that you open an online case with NETGEAR Support about your concern for further investigation.  Kindly state your concern as well as attach the logs and screenshots on the online case. 

Regards,

DaneA

NETGEAR Community Team

well danea

i did that already some time ago.. and since the netgear I bought as a 2nd hand, netgear online did refuse any help and support and was directing me to the community... 

and now you tell me that I can't get any help here but need to report to netgear support..? seems there is a catch22 which is not going to help me in any way... 

regards

dondaniel

don_daniel,

I apologize if you felt that way. :(  I've been doing the best that I can to help that is why I make time to consult your concern and follow-up on it to higher tier of NETGEAR Support even though I am not part of NETGEAR Support team. 

It seems to me that the engineering team should get involved in your concern that is why it was advised to open an online case with NETGEAR Support for further investigation.  

Again, I am sorry for this inconvenience.  Hope that someone here on the community (who has same concerns as yours that got resolved) could reply on this forum thread and share his/her experience.

Regards,

DaneA

NETGEAR Community Team

In any case than k you for the effort you have put in this case. 

if netgear confirms that I can re.open the case even if i am not the first buyer of the hardware, I will do so...