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Forum Discussion

bruceUK's avatar
bruceUK
Aspirant
Nov 16, 2016
Solved

SRX5308 Wan access to webserver

Hi,   I am having difficulty setting up access to a SecuritySpy webserver for my cameras from the internet for remote viewing. I'm sure i must be missing something - but i cant see what!   The se...
Security
Software & Apps
Troubleshooting
  • JohnRo's avatar
    JohnRo
    Nov 18, 2016

    Hi bruceUK,

     

    See if there will be any improvements after the firmware update. I don't see a reason why they would not work. 

     

    Thanks,

JohnRo's avatar
JohnRo
NETGEAR Employee Retired
Nov 16, 2016

Hi bruceUK, 

 

Welcome to the community! 

 

I'd like to ask a few questions for us to identify the issue, see below: 

 

  1. Are the cameras accessible locally? 
  2. Are you using a modem or a gateway(modem/router)?
  3. What is the firmware version of the SRX5308?
  4. Are ports 8000 and 8001 defined on the cameras? 

Looking forward to your response. 

 

Thanks,

bruceUK's avatar
bruceUK
Aspirant
Nov 16, 2016

Hi,

 

Thanks for getting back to me, in answer to your questions -

 

1. Yes, The cameras are all accessible locally. They connect to the SecuritySpy server and all cameras can be viewed through the SecuritySpy built in webserver by http://192.168.1.101:8000 or https://192.168.1.101:8001

2. No, I am using a wireless internet connection that connect directly to the SRX5308 via a CAT5 cable, and the SRX5308 handles the authenification to the service provider

3. 4.3.3-5

4. They are the ports used to accces the SecuritySpy webserver

 

Thanks in advance

 

Bruce

  • JohnRo's avatar
    JohnRo
    NETGEAR Employee Retired
    Nov 16, 2016

    Hi bruceUK, 

     

    Regarding number 2, does the wireless internet connection use 4G/LTE? Does it give a public IP to the SRX? 

     

    Thanks,

    • bruceUK's avatar
      bruceUK
      Aspirant
      Nov 16, 2016

      Hi,

       

      Heres some more info here - 

       

      http://www.thinkingwisp.co.uk/how-it-works/

       

      Essentially it works the same as a cable broadband connnection - albeit with wireless between the mast and my receiver, which then connects to the SRX via CAT5

       

      and yes it does provide a public IP address to the SRX

       

      Regards

       

      Bruce

      • JohnRo's avatar
        JohnRo
        NETGEAR Employee Retired
        Nov 17, 2016

        Hi bruceUK,

         

        I see. It works like a regular internet connection. Can you check the ports using this link.

         

        Thanks,

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