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quit's avatar
quit
Aspirant
Mar 13, 2016

UTM10 firmware fails to download

Firmware downloading...0% and stuck. It's current version 1.0.29.4 so I need to upograde to 1.3.7 before I can do a manual update - any ideas

4 Replies

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired

    Hi quit,

     

    Welcome to the community! :)

     

    Looking into this link: http://downloadcenter.netgear.com/en/product/UTM10#searchResults - I cannot see firmware v1.3.7 on the list of firmwares anymore.  However, if you have already downloaded firmware v1.3.7, then kindly proceed by firmware update manually.  Also, if ever you do not have a copy of firmware v1.3.7 then you may want to jump to firmware v1.3.14.0 as listed.

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

     

    • quit's avatar
      quit
      Aspirant

      Here's a screenshot from the Admin page - the problem is that the early versions of the firmware do not support manual upgrades so I have to upgrade via the automated function. Clicking query displays the versions you see so presumably they are somewhere. The problem is that they won't download.UtmFirmware.png

    • quit's avatar
      quit
      Aspirant

      Here's a screenshot from the Admin page - the problem is that the early versions of the firmware do not support manual upgrades so I have to upgrade via the automated function. Clicking query displays the versions you see so presumably they are somewhere. The problem is that they won't download.

       

      See also the bottom of this page

       

       

      UtmFirmware.png

      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired

        Hi quit,

         

        With regard to this, I advise you to open an online case with NETGEAR Support here.  Kindly state your concern/s then NETGEAR Support team will be able to assist you. 

         

         

        Regards,

         

        DaneA

        NETGEAR Community Team

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