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Forum Discussion

cisberg's avatar
cisberg
Aspirant
Jul 27, 2015
Solved

Virtual Passage Installation error - Windows 7 and Netgear FVS336Gv2 VPN Firewall

I have a Netgear FVS336Gv2 VPN Firewall with the firmware 4.3.3-5 installed but I can't get my Windows 7 Professional machines to connect properly.  The Windows 7 machines are 64-bit and they can log into the site.  I've added the site to their Trusted Sites for Internet Explorer 11 and adjusted the settings for Active-X to make sure I can install the application when I connect.  

 

When I attempt to connect using the VPN Tunnel option, I will get an error at the bottom that states:

 

"WARNING: Virtual Passage could not be installed.  Verify you are running Microsoft Internet Explorer and your browser security settings allow ActiveX Controls.  To enable ActiveX, add this site as a Trusted Site in your browser's Internet Options >> Security menu."

 

I've done all that but the message just keeps popping up the first time I click on the link each time.  If I click the "Connect using VPN Tunnel" a second time (after I get that message), the Virtual Passage starts to install but then just stops with the error message:

 

"Error: Virtual Passage Installation Failed!"

 

I even tried rebooting the computer and pressing F8 to select "Disable Driver Signature Enforcement" but I still can't get the Virtual Passage to installed.  I also removed the virus protection on the computer and turned off all the public and local firewalls for Microsoft to make sure nothing was interfering.  Does anyone have any other suggestions for getting this to work?  I am not sure what else to try at this point.  Thanks. 

  • I still can't get into the Community site to view the link you sent, but I was able to access the PDF you made available through the app.box.  I followed those instructions and now I am able to get the Virtual Passage installation to work.  Thank you for the help!

10 Replies

    • cisberg's avatar
      cisberg
      Aspirant

      I tried clicking on the link but it says I don't have sufficient priviledges to access the information.  

      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired

        Hi cisberg,

         

        After clicking the link and its asking you to enter login credentials, kindly enter your e-mail and password that you use to sign in here in the newly launch Netgear Community so that you could access the link I have provided on my previous response.

         

         

        Regards,

         

        DaneA

        Netgear Community Team

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