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Forum Discussion

cardsaw's avatar
cardsaw
Aspirant
Feb 17, 2017
Solved

VPN Client Lite Activation Server is unreachable

I tried to activate my 1 user license ProSafe VPN Client Lite that came with my FVS318N and repeadly recieved this failure:

  "Activation not compleated"

  "Activation Error 54: The Activation Server is unreachable"

I am connected to the internet, do not use a proxy, and have Windows 7 firewall turned off. I have tried to activate for the last 4 to 5 hours. Is there any way I can tell if the Activate servers are really down? 

  • Around 11:00 AM EST the Activation Server was reached and my software activated. 

    I would wish if there was a outage for considerable time, that Netgear knew of, they would post a notification, here for instance, so that time would not be wasted by trying to find where you messed up.

    More important the VPN Client Lite works great!

3 Replies

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired

    Hi cardsaw,

     

    You are entitled with a Lifetime Chat Support with NETGEAR.  I suggest you to open a chat case with NETGEAR Support about your concern at anytime. A NETGEAR Support expert will verify the VPN Client Lite license key you have.  

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

    • cardsaw's avatar
      cardsaw
      Aspirant

      Around 11:00 AM EST the Activation Server was reached and my software activated. 

      I would wish if there was a outage for considerable time, that Netgear knew of, they would post a notification, here for instance, so that time would not be wasted by trying to find where you messed up.

      More important the VPN Client Lite works great!

      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired

        cardsaw,

         

        Thanks for the update.  I'm glad that the license key got activated and nice to know that the VPN Client Lite works. :) 

         

         

        Cheers,

         

        DaneA
        NETGEAR Community Team

         

         

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