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a-hua's avatar
a-hua
Aspirant
Feb 06, 2018
Solved

Netgear VPN Client Active problem

Hi Support,

 

I have a FVG318v2 firewall with one license vpn client embedded. It is found that I can't active the vpn client on my new laptop because I forgot to remove it from my old laptop. Could you help to reset my activation status because my old laptop was sold? 

 

Regards,

A-Hua 

Security
  • JohnC_V's avatar
    JohnC_V
    Feb 07, 2018

    a-hua,

     

    You should've sent it via private message so it will keep you private and the license key won't be taken away from you. I just edited your post.

    Let me try if we can now reset it.

     

    Regards,

4 Replies

  • JohnC_V's avatar
    JohnC_V
    NETGEAR Moderator
    Feb 06, 2018

    Hi a-hua,

     

    Welcome to our community!

     

    May you be able to send it to me via pm the license key and the email used in it? 

     

    Regards,

    • a-hua's avatar
      a-hua
      Aspirant
      Feb 07, 2018

      Hi,

       

      License key: 553330-*****-****-*****

      Email: edward.999@********.com

       

      Thanks.

      A-Hua

      • JohnC_V's avatar
        JohnC_V
        NETGEAR Moderator
        Feb 07, 2018

        a-hua,

         

        You should've sent it via private message so it will keep you private and the license key won't be taken away from you. I just edited your post.

        Let me try if we can now reset it.

         

        Regards,

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