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Forum Discussion
VPN connection won't work when acccessing the third level of a remote file directory
Hello, first of all, I'm a user of the NetGear ProSafe VPN Client software, not the administrator of our network. So bear with me, if my problem description isn't to the point or missing some imp...
Hello JohnRo,
thanks for your fast replay. Regarding your questions:
> 1. Are you the only user experiencing the issue?
Yes, I'm the only one. On the other hand, only very few (5-10) users are using the VPN Client Software
> 2. When directories are accessed locally (not using VPN) do you encounter the same issue?
No, the problem only occurs via VPN
> 3. Does the network use the same equipments/ISP as the first two networks?
The three networks I'm using to access are two different DSL-providers in my two different private homes in two cities and one mobile provider. Besides of the two different modems I got from the DSL-Providers I don't know their infrastructure. One of them is working with the VPN client, the other one isn't. The third network is the tethering/hotspot functionality of my mobile phone and this works too.
> 4. Have you tested RDP? (no vpn)
Not yet. RDP is disabled. I will turn it on when I'm back in the office next year and then test again.
> The VPN software that you are using is also outdated so you may want to consider trying a different version.
I already have downloaded the new version but wanted to wait for the OK of our administrator who is currently on vacation. I will then try and report back.
Best regards
Alexander
Hello JohnRo,
I have an interesting update.
I turned on the debugging mode in the VPN client software (CRTL-ALT-D) and now the connection works without a problem. This works fine for me, if there are no drawbacks of the debugging mode, e.g. the client software is filling up my disk space with gigabytes of debugging information. On the other hand, if this helps to isolate and solve the actual problem I wouldn't mind to turn the debugging mode off again.
Best regards
Alexander
Back to start.
The workaround with the debugging mode doesn't work any more. I didn't change anything so maybe it was just luck, that it worked once and didn't have anything to do with the debugging mode.
Best regards
Alexander
Hi aschoe02,
Just to follow-up, have you already got the permission to use the latest version of the ProSAFE VPN Client software to further isolate the problem?
Also, using the existing version of the ProSAFE VPN Client software (v5.04.002) you have as of now, have you tried using other laptop that has Windows 7 64-bit or any other WIndows OS to further isolate the problem as well?
Regards,
DaneA
NETGEAR Community Team
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