Applied firmware upgrade but Firmware Version still shows old level

TCluster,

Welcome to the community! :) 

Have you tried to clear the cache of the browser you are using?  If not yet, kindly do it then access the web-GUI of the WAC104 and check if the firmware shows the updated version.  Also, you can try using Incognito Mode in Chrome or use a different browser like Firefox. 

If ever clearing the browser cache or using a different browser did not help, Let us try the  following steps below:

1. Download again the WAC104 firmware v1.0.4.15 here. 

2. After you have downloaded the firmware, disconnect the WAC104 from your existing network.  

3. Perform a factory reset on your WAC104.

4. Connect the PC/laptop (where you have downloaded WAC104 firmware v1.0.4.15) directly to the WAC104.

5. Access the web-GUI of WAC104 using its default IP Address which is 192.168.0.100. 

Note: If ever you have a static IP address set o the WAC104, use it to access the web-GUI.  

6. Try to upload the firmware v1.0.4.15 again to the WAC104. Check if the firmware version will show the updated version afterwards.

Regards,

DaneA

NETGEAR Community Team