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Solved
Disabled Insight but still being monitored by Insight Cloud
Hello, I have a few WAC510 devices. I tried them out on the Insight Managed Cloud, but after some trial, I determined it wasn't for me. I removed them all from the Cloud Admin and switched the APs ba...
Hi rovo
From Insight Engineering team, we tried this and couldn't see same behavior that continued to trouble you. Do you still remember your Insight account email? If you could do that, and/or email insight-feedback <insight-feedback@netgear.com>, we can continue from there. Thanks for being patient.
Hi rovo,
When you removed the devices from the NETGEAR Insight Cloud Portal, have you also performed a factory defaults on the access points?
For more information, please refer to these KB articles:
https://kb.netgear.com/000044347/How-do-I-view-and-manage-Insight-notifications
https://kb.netgear.com/000036677/How-do-I-remove-a-device-from-my-Insight-account
Please let us know how it goes.
Regards,
JeraldM
NETGEAR Community Team
Thanks JeraldM
I have not tried restoring to defaults. I was worried about losing all my settings, but I will try that out and let you know how it goes.
I did follow the steps in the two links you provided for removing the devices, and when viewing the Cloud Management, there are none listed and no locations defined either.
So it sounds like the last resort is to just set back to factory...
Hi rovo
Could you confirm whether you're getting the AP offline email notification:
- only right after you removed device from Insight account, or
- continue to receive the email notification when is already locally-managed, and then goes online/office
Thanks.
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