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Do I have the WC7600v1 or WC7600v2 ??
Hey, We have 10 WNDAP660 Access Points connected to one WC7600 controller. Unfortunately, the conection cuts out for half a second every 5 minutes (noticable only when streaming). This is rid...
Hi,
I had gone through the logs, and figured that the issue could be because of the AMPDU, is it ok to disable AMPDU and observe the behavior. Disabling the AMPDU will decrease the over all througput of the AP, but it will improve the reliability. If possible make this change and observe the network.
Hi danpool,
Kindly send the serial number of your WC7600 via private message so I could check it for you if its a v1 or v2.
Regards,
DaneA
NETGEAR Community Team
Thanks, I sent it to you.
Due you think a firmware update is likely to fix connection dropouts?
Or have I configured it wrong...?
I guess you can't answer that last quesion. I'm just thinking you may have had other customers report intermitent dropouts when streaming music/video and that it may be a config issue..
Cheers
The WC7600 you have is a v1. It would be best if you register it under your MyNETGEAR account.
About your concern wherein the wireless connection cuts out for half a second every 5 minutes when streaming, kindly answer the questions below:
a. Is everything working fine before?
b. Are there any recent changes done in the settings of the WC7600 or within the network setup?
c. Are there any other wireless networks that are present where the WNDAP660 are deployed?
d. Does the problem occurs on both 2.4GHz and 5GHz band?
e. How are the WNDAP660 mounted? Is it mounted on the ceiling or on sidewalls?
f. Have you tried changing the wireless channel?
Upgrading the firmware to v6.5.1.2 might help. Be reminded that your WC7600 should be on firmware v5.0.0.x or v5.1.0.x or v5.5.x.x before you proceed on upgrading to v6.5.1.2 as indicated on the Upgrade Matrix here.
Let us know your observations after upgrading the firmware.
Regards,
DaneA
NETGEAR Community Team
Thanks for that!
I'm just trying to find the reciept so I can register it.
A) The micro dropouts have allways been present
B) None, no
C) There are, but this wasn't a problem when we were using Apple Airports, or when using our old Netgear Routers (which is why I think this is a Controller issue)
D) It does
E) Sidewalls
F) Below is what they are on (a combination)...
Valid corporate channes 2.4 Ghz 1 6 11 5 Ghz 36 40 44 48 136 Ahh, I don't think I can upgrade then.. I'm on v4.0.0.33:
Boot Information Active Partition Partition 1 (Firmware version: 4.0.0.33) Boot Partition to Upgrade Partition 1 Partition 2 After upgrade boot from Partition 1 Partition 2 The firmware v4.0.0.33 is the initial release firmware for the WC7600v1. I suggest that you upgrade the firmware in a ladderized version. For example, upgrade the firmware from v4.0.0.33 to v4.1.0.13. Then, from v4.1.0.13 to v5.0.0.26 and so on until you reach the latest firmware version which is v6.5.1.2. Be reminded to perform a factory reset on the WC7600v1 after upgrading the firmware to the latest version to have a clean start using the new firmware then reconfigure it from scratch.
Let us know the results.
Regards,
DaneA
NETGEAR Community Team
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