Do I have the WC7600v1 or WC7600v2 ??

Hi Danpool,

It is good to hear that there is a slight improvement after the firmware update, even though you have accepted it as a solution, can you provide the following information so that this sulution can be used by other customers.

The reported problem is  the conection cuts out for half a second every 5 minutes (noticable only when streaming), after the firmware update to 6.5.1.2 did you see this issue happening?. if yes we would like to help you to fix it completely. In your previous post you said that there is a slight improvement in the network after update to 6.5.1.2, can you quantify what do you mean by slight improvement?

Can you share the video streaming application which you are using in your environment, so that we will try to recreate this issue in our lab and try fixing the issue?

We are happy to work with you to fix all the issues, and make your network better. 

Hey,

Well this is what we have set up:

1. Router from ISP going into NETGEAR ProSafe 8 (GS108) Gigabit Switch
2. Gigabit Switch going into a virtual machine with Smoothwall v3.1 installed
3. Smoothwall v3.1 into a VLAN on an HP ProCurve Core Switch
4. The WC7600 in plugged into that same VLAN along with all the WNDAP660 Access Points

The WC7600 is on Firmware version: 6.5.1.2

I'm experiencing micro dropouts every 10 mins or so on my Android phone - YouTube, Spotify etc. The Sonos speakers on the WiFi would cut out too.

Hope this helps.

Thanks.

Hi,

Thanks for sharing the network information, i really appreciate your quick response. When you experience the micro dropouts every 10 mins, how many clients you have connected to the AP. Does it happen with a single android phone, or you need to connect multiple phones or devices. In youtube does it start buffering and restart playing the video automatically or does the video gets stuck permanently?. Are you obseving this behavior in 2.4Ghz radio, or in 5Ghz radio also?. Do you have syslog server installed in your network?. if yes can you share the syslogs. It will be great and we can quicky root cause the issue if you can provide the following information.

1. AP logs.

2. Controller logs.

3. Syslogs.

4. Wireless packet captures at the time of issue.

1, 2 you can get it from the controller itself. 

Hey,

We don't have syslog server, but I can provide you with the other information in a private message.

(It will happen even if only one phone is connected - turning off WMM powersave didn't have any effect)

If the video had buffered you would notice it. I only notice on apps that don't buffer the content, or if I skip foerward in an app which does (such as YouTube)

So I might be playing a video and then I'll skip ahead 5mins - the connection will then dissapear (wifi symbol at top of phone) and then reapear and reconnect.

Sending you the PM now..

Wow this post is interesting!

https://community.netgear.com/t5/Business-Wireless/WNDAP660-Connectivity-Issues/m-p/1194274#U1194274

We're probably just affected by that! Can't wait for the new firmware in April (as the solution in that thread mentions)  ;)

danpool,

It will be posted soon on the WNDAP660 Firmware and Software Downloads page here.  

Regards,

DaneA

NETGEAR Community Team

Cheers dude.

I've disabled that. I'll let you know how it goes :)

I think you've done it!

Works well now.

Thank you :)

danpool, 

Since your concern has been resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

Regards,

DaneA

NETGEAR Community Team

No worries, I've marked it.