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Alith7's avatar
Alith7
Aspirant
Jun 28, 2016
Solved

Firmware update failed!

I have two units.  One upgraded to 2.1.12 and then 3.5.5.0 with no problems. the other, after the 2.1.12 upgrade would not accept my username and password, I tried the default too, nothing worked.  ...
  • Alith7's avatar
    Alith7
    Jun 29, 2016

    Support was very helpful actually, went through what I had already done to troubleshoot and determined the unit was defective.  Have lifetime replacement, so they are sending out a new one.

     

    Thank you for the help!

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