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Forum Discussion
I have an issue with your software
Frist Genie does not close for some reason, I have to quit it from task manager every time which is annoying. I just bought a new 5G Netgear router. And I saw you do not support Genie anymore. Fine. ...
Nickcin wrote:
Frist Genie does not close for some reason, I have to quit it from task manager every time which is annoying. I just bought a new 5G Netgear router. And I saw you do not support Genie anymore.
Which genie is this?
The Netgear Genie for Android devices may be dead but the old apk is still there, although it does not support newer routers. It will do nothing for your new 5G router whatever that is. (5G is a mobile telephone thing, while 5 GHz is a WiFi thing that has been a part of most Netgear routers made in the 21st century.)
The other genie is the desktop program for Windows and Macs. This is still available and works for just about every Netgear device I have throw it at, including some that you won't have seen.
genie | Product | Support | NETGEAR
There is not much that it can control, but I find it an invaluable tool for looking at what is going on on my network.
Personally, I find the browser graphical user interface (GUI) to be the best way to manage routers. You can even use that with a browse on a mobile device rather than the app.
So they stop the support for the mobile app only? The new router is WAX202. I mean 5Ghz. If you are right I have to ask in the Genie sections, as my desktop app does not close properly.
Nickcin wrote:
So they stop the support for the mobile app only?
I don't know what that means.
Which products support the NETGEAR Nighthawk app? | Answer | NETGEAR Support
The Netgear mobile app will still work with devices that do no have new firmware that supports the Nighthawk app.
The new router is WAX202.That is one of those odd devices that has never worked with any of the apps. It is classified as a "business" device.
If you are right I have to ask in the Genie sections, as my desktop app does not close properly.That sounds more like something to do with your operating system. Netgear has no control over that.
Not sure that the app was ever designed to work with those business devices.
Check the InSight app for mobile devices for any and all Business WiFi Systems. NH app is only for Home NG products.
Here is fast update - indeed WAX202 is not supported by Genie. Genie cannot log off, that is why it does not close, so I have to log off before exit. It is not Windows issue. The new router works great, no issues there so it seems it does not need so much management like the old one. Anyway lack of good desktop app is still a shame. And all my points above are still valid. Most people need access through main computer they use in the network, but not through phone.
Nickcin wrote:
Anyway lack of good desktop app is still a shame. And all my points above are still valid. Most people need access through main computer they use in the network, but not through phone.
Please think about the majority of users reading here are not Netgear employees or reps - any long sentences on a prehistoric and not longer applicable desktop or rant on your (or our) dislike for certain mobile Apps.
Nickcin wrote:
Here is fast update - indeed WAX202 is not supported by Genie.
Excellent discovery and a great starting point. So https://www.netgear.com/support/product/wax202.aspx#docs is what we talk about here.
Even if reflecting the very basic product: There is no word of any app - neither a mandatory mobile app, nor any desktop app.
Not sure again why you mention a 5G router however. Even more confusion?
Grüsse aus der Schweiz,
-Kurt
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