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Forum Discussion

MattSellors's avatar
MattSellors
Aspirant
Sep 10, 2024

Insight Switch "Waiting for first connection"

This is regarding a 24-Port Gigabit Ethernet PoE+ Smart Switch with 2 SFP Ports and Cloud Management(GS724TPv3).   I have quite a few Insight switches and wifi hotspots on my home network. Always b...
awaghe's avatar
awaghe
NETGEAR Expert
Sep 10, 2024

Hi MattSellors,

 

Thanks for reporting a problem.

 

Can you please make sure your GS724TPv3 switch is running with the latest firmware? The latest firmware can be downloaded from https://www.netgear.com/support/product/gs724tpv3/#download.

 

Also, please make sure the Insight URLs are whitelisted on your local network, so that device communication traffic to Insight is not blocked.

https://kb.netgear.com/000062467/Which-domains-and-ports-should-I-open-on-my-firewall-for-my-Insight-Managed-devices.

 

What is your Insight account ID? Can you please enable the technical support mode on it?

Here are the instructions to enable technical support mode: https://kb.netgear.com/000065834/How-do-I-enable-Technical-Support-Mode-on-my-Insight-account.

 

Thanks,

Abhijit W.

 

  • MattSellors's avatar
    MattSellors
    Aspirant
    Sep 10, 2024

    Thanks Abhijit W.

     

    The Insight web GUI said the switch had upgraded to latest firmware when it connected briefly.

    The URL whitelisting is OK as I have multiple Netgear insight devices connected on the same network.

    I've enable tech support access.

    I've sent my account details via the support ticket. Thanks

    • ErwinL's avatar
      ErwinL
      NETGEAR Moderator
      Sep 11, 2024

      Hi MattSellors,

       

      It's good that you have opened a ticket with our support team. Please keep us posted as the resolution to your issue progress. 

       

      Have a lovely day,
      Erwin
      Netgear Team

      • MattSellors's avatar
        MattSellors
        Aspirant
        Sep 26, 2024
        So as an update, I’m having a terrible time with NETGEAR support who aren’t reading the information I’m sending and are phoning me at random times and leaving messages to go through steps they’ve already done. I’ve now had to send the switches back..

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