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Forum Discussion
MattSellors
Sep 10, 2024Aspirant
Insight Switch "Waiting for first connection"
This is regarding a 24-Port Gigabit Ethernet PoE+ Smart Switch with 2 SFP Ports and Cloud Management(GS724TPv3). I have quite a few Insight switches and wifi hotspots on my home network. Always b...
awaghe
Sep 10, 2024NETGEAR Expert
Hi MattSellors,
Thanks for reporting a problem.
Can you please make sure your GS724TPv3 switch is running with the latest firmware? The latest firmware can be downloaded from https://www.netgear.com/support/product/gs724tpv3/#download.
Also, please make sure the Insight URLs are whitelisted on your local network, so that device communication traffic to Insight is not blocked.
What is your Insight account ID? Can you please enable the technical support mode on it?
Here are the instructions to enable technical support mode: https://kb.netgear.com/000065834/How-do-I-enable-Technical-Support-Mode-on-my-Insight-account.
Thanks,
Abhijit W.
- MattSellorsSep 10, 2024Aspirant
Thanks Abhijit W.
The Insight web GUI said the switch had upgraded to latest firmware when it connected briefly.
The URL whitelisting is OK as I have multiple Netgear insight devices connected on the same network.
I've enable tech support access.
I've sent my account details via the support ticket. Thanks
- ErwinLSep 11, 2024NETGEAR Moderator
Hi MattSellors,
It's good that you have opened a ticket with our support team. Please keep us posted as the resolution to your issue progress.
Have a lovely day,
Erwin
Netgear Team- MattSellorsSep 26, 2024AspirantSo as an update, I’m having a terrible time with NETGEAR support who aren’t reading the information I’m sending and are phoning me at random times and leaving messages to go through steps they’ve already done. I’ve now had to send the switches back..
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