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kmsri's avatar
kmsri
Aspirant
Jun 07, 2016
Solved

Netgear Prosafe Router Model SRXN3205

I bought this router couple of years back and never used it.   Started using it few days back when my old linkys router went  of order. Initially, the router was working well for couple of days - af...
Installation
  • kmsri's avatar
    kmsri
    Jun 09, 2016

    Thank You Dane..   The problem is resolved and the router is working now.

     

    Appreciate taking time to do this for me

     

    Regards

    Sri Margan

DaneA's avatar
DaneA
NETGEAR Employee Retired
Jun 07, 2016

Hi kmsri,

 

Welcome to the community! :) 

 

Let's isolate the problem.  Kindly answer the questions below:

 

a. If you connect your PC directly to your modem, are you able to go online just fine?

b. Is your modem a modem-router combination or a modem-only device?

c. What is the current firmware version of your SRXN3205?

d. Have you tried to factory reset your SRXN3205 then reconfigure it from scratch and check if same problem occurs?

 

I look forward for your response.

 

 

Regards,

 

DaneA

NETGEAR Community Team

kmsri's avatar
kmsri
Aspirant
Jun 07, 2016

Hi Dane,  Thank You for volunteering to help me.  Answers to your questions

a. Yes

b. Modem only Device

c. Not sure what it is -  I tried to login to device interface to find it - it says I am blocked to login ( this happened just now - earlier during the day, I was able to login)

d. Yes I did - but same issues

 

Kindly see what best you can do to resolve the issue

Thanks again

Sri Margan

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    Jun 07, 2016

    Hi kmsri,

     

    Since you are unable to login to the web-GUI of the SRXN3205, try the following below:

     

    a. Use other browsers like Firefox or Safari.

    b. Clear the cache of the browser.

    c. Use other PC or laptop to login to the web-GUI of the SRXN3205.  

     

     

    Regards,

     

    DaneA
    NETGEAR Community Team

    • kmsri's avatar
      kmsri
      Aspirant
      Jun 07, 2016

      Thank You Dane..

       

      The Firmware Version is 3.0.6-25

       

      I tried upgrading this to the later version - but the download that I get from Netgear seems corrupted and the upgrade does not go through and gets interrupted again and again.

       

      Please let me know the next steps

       

      Regards

      Sri Margan

      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired
        Jun 08, 2016

        Hi kmsri,

         

        Are to trying to update the firmware right away to the latest v3.1.1-08?  I suggest you to try to update the firmware in a ladderized manner.  Update the firmware from v3.0.6-25 to v3.0.6-29 then from v3.0.6-29 to v3.0.7-27 and so on until you reach the latest v3.1.1-08.  Be sure to perform a factory reset after successfully upgrading the firmware.  

         

         

        Regards,

         

        DaneA
        NETGEAR Community Team

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