NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
martinav
Sep 03, 2018Guide
Bad environment detected on Radio[0]:Channel[11] by AP Garage - WAC740
I am getting this error. Not sure why. Sometimes it goes down, sometimes it does not. Is it RF? Temperature? It is outside (well, in a garage, safe from elements... but not controlled), and curr...
- Nov 08, 2018
It is clear for your Neighbour AP list that Channel 1, 6 and 11 are congested & the behaviour is expected in this kind of condition.
Below is the details shows that how many ap's are configured to a particular channel:
Channel-1 has configured with 17 AP's, 6 has configured with 10 AP's and channel-11 has configured with 13 AP's and all these are non overlapping channels so you left out with overlapping channels
You can select any channel from these 2,3,4,5,7,8,9,10, and make sure you use different channel for each AP.
RaghuHR
Nov 05, 2018NETGEAR Expert
martinav looks like you have enabled AirQual thats why you are seeing non-WLAN devices.
AIRQUAL is a collection of software components used to perform spectrum analysis in the 2.4 GHz and 5GHz bands which detects, classifies interference of different types of non-WLAN devices like bluetooth, mircowave etc. and provides the formatted information to the user.
You can disable AirQual from configuration -> wireless page. See the attached screenshot.
Thanks,
Raghu
martinav
Nov 06, 2018Guide
It is not enabled. Never was. Next?
- RaghuHRNov 07, 2018NETGEAR Expert
Hi martinav
Probably your WAC730 and WAC740 are operating in different channel. As an experiment can you configure the same channel on both APs and check (move 740 to anyother except 11 channel) ? This is just to find both AP are giving the same information. After this experiment you can switch back to original channel.
Also please share the controller ,WAC730 & WAC740 logs and configuration back-ups. You can IM me. We will take a look at those logs and share our feedback.
Thanks,
Raghu
- martinavNov 08, 2018Guide
I do not have any 730s. I just have 3 740s.
What is strange, I deleted a spare ssid that I was using as a test for something... I cleared the logs and no errors were logged for several hours. Now, they are all back again. I didnt do anything else.
After I deleted the extra ssid, the error log was so quiet, I didnt believe it. I unplugged one of the APs, just to see if it was alive. That is the first two entries into the log. It was great for about 8 hours, then the issues came up again. Its a mix of all of them too. Not just one of the APs.
- RaghuHRNov 08, 2018NETGEAR Expert
Looks like more congestions in your environment. You can export the neighbour AP list from the monitoring page. Please send this.
Thanks,
Raghu
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!