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Forum Discussion
WAC104 attached devices not showing
So I bought a WAC104 to replace another wireless access point that died. The problem I have is under "attached devices" it only shows one or sometimes two of the wireless devices that are connected....
Let us try this. Use Incognito Mode in Chrome or try using other browsers like Firefox when you access the web-GUI of the WAC104 then check if the same problem will occur.
Regards,
DaneA
NETGEAR Community Team
It's not a browser issue. It is an issue with some of the devices that are connected. There are several LG Android phones connected, and when more than two are connected, the wireless list of connected devices goes crazy. This is repeatable. Disconnect those phones and the list properly shows all devices. Reconnect a few and the list is messed up again. No problem connecting these phones to any other router or access point. It should be noted that these phones are all in 'developer mode', but that should not be messing with the access point. Also the phones work fine when connected, they just seem to mess with the way the access point reports them,
Let us try to perform a factory reset on your WAC104 then check if the problem will occur.
If the same problem recur, I suggest you to open a support ticket with NETGEAR Support here at anytime for further technical assistance. Kindly state what happened and the troubleshooting steps done to isolate the problem.
Regards,
DaneA
NETGEAR Community Team
This is a brand new unit. Additionally I updated the firmware and tried from scratch again. Still does the same thing. My solution was to replace it with an old Linksys access point that works flawlessly, and also has the useful remote reboot capability that for whatever reason Netgear did not think was needed on this unit.
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