NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
WAC720 STILL LOCKING UP - FIRMWARE 3.7.11.0
I have two WAC720 access points configured in ensemble mode that are locking up hard and require a power cycle to regain connectivity. Both access points are powered by POE and connected via CAT6 to...
Beta firmware is installed on both WAC720s and a factory reset on both was done afterward per instructions. Since I had to reconfigure from scratch the new configuration may not be 100% exactly as it was before, and I haven't reconfigured the captive portal yet. No issues in the 12 hours since the upgrade. Typically one or both units would lock up within a day to a week, so I'll continue to observe and advise. Thanks for the swift response.
Thanks. Our support team will reach you for further formalities.
Best regards
Raghu
Thanks Raghu. Any idea of the timeline?
I got your private message and already replied to it with the download link to the beta firmware for the WAC720. Kindly follow the directions indicated in my reply. Let us know your observations here on this forum thread.
Regards,
DaneA
NETGEAR Community Team
Beta firmware is installed on both WAC720s and a factory reset on both was done afterward per instructions. Since I had to reconfigure from scratch the new configuration may not be 100% exactly as it was before, and I haven't reconfigured the captive portal yet. No issues in the 12 hours since the upgrade. Typically one or both units would lock up within a day to a week, so I'll continue to observe and advise. Thanks for the swift response.
Thanks for the update. I'm happy to know that the WAC720 APs have not locked up and the wireless connection is just fine. :)
Since it seemed that the beta firmware solved the problem, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community will look forward to hearing from you and being a helpful resource in the future!
Cheers,DaneA
NETGEAR Community Team
I just received the security update alert. Can I safely upgrade from the beta firmware I received to the latest 3.7.12.0 without issue? And is a factory reset + full reconfiguration required? Thanks again for all your help.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
