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One upstream channel locked - amber light
Hi,
I have a Netgear CM600 for the last 2 years along with the Orbi Mesh system. I haven't had any problems except the last 2 months or so. I updated the firmware on the Orbi Mesh system and I started to get dropped wifi. I realized that the firmware on the router and satellite wasn't the same and quickly updated both and now they're in sync.
However, my wifi is still dropping. So, I looked onto my CM600 and realized that there is an amber light on the upstream channel that wasn't there before.
I'm tech savvy in a few ways, but I'm not sure what I'm looking at here. I have cablevision/optimum and I know calling them is going to be completely useless.
My upstream has 8 channels, only 1 is locked:
US channel type: ATDMA.
Channel ID: 49
Symbol rate: 5120 ksym/sec
Frequency: 36800000 Hz
Power: 57.0 dBmV
How do I make this amber light go away? Can anybody point me to where to look/fix this?
Thanks! :)
There ya go. Looks like it's working now. Please mark your thread as solved.
Enjoy. :smileywink:
4 Replies
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853There are no splitters.
Powered off and on already.
Frequency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency Startup Procedure
Procedure Status Comment Acquire Downstream Channel 609000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv4 only <tabindex=-1>Downstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 6 609000000 Hz -16.1 dBmV 35.0 dB 0 0 2 Locked QAM256 5 603000000 Hz -16.0 dBmV 35.1 dB 2 0 3 Locked QAM256 7 615000000 Hz -15.3 dBmV 35.4 dB 2 0 4 Locked QAM256 8 621000000 Hz -14.5 dBmV 35.9 dB 2 0 5 Locked QAM256 9 627000000 Hz -14.7 dBmV 35.7 dB 1 0 6 Locked QAM256 10 633000000 Hz -15.2 dBmV 35.5 dB 1 0 7 Locked QAM256 11 639000000 Hz -15.1 dBmV 35.5 dB 4 0 8 Locked QAM256 12 645000000 Hz -13.6 dBmV 36.3 dB 1 0 9 Locked QAM256 13 651000000 Hz -13.4 dBmV 36.4 dB 5 0 10 Locked QAM256 14 657000000 Hz -13.3 dBmV 36.5 dB 1 0 11 Locked QAM256 15 663000000 Hz -13.2 dBmV 36.6 dB 2 0 12 Locked QAM256 16 669000000 Hz -12.5 dBmV 36.9 dB 8 0 13 Locked QAM256 17 675000000 Hz -10.9 dBmV 37.1 dB 2 0 14 Locked QAM256 18 681000000 Hz -10.9 dBmV 37.2 dB 1 0 15 Locked QAM256 19 687000000 Hz -11.6 dBmV 36.8 dB 4 0 16 Locked QAM256 20 693000000 Hz -11.7 dBmV 36.8 dB 6 0 17 Locked QAM256 21 699000000 Hz -11.3 dBmV 37.8 dB 0 0 18 Locked QAM256 22 705000000 Hz -10.7 dBmV 38.0 dB 0 0 19 Locked QAM256 23 711000000 Hz -11.2 dBmV 37.8 dB 0 0 20 Locked QAM256 24 717000000 Hz -12.0 dBmV 37.5 dB 0 0 21 Locked QAM256 25 723000000 Hz -12.2 dBmV 37.1 dB 0 0 22 Locked QAM256 26 729000000 Hz -12.2 dBmV 36.9 dB 0 0 23 Locked QAM256 27 735000000 Hz -12.1 dBmV 36.2 dB 0 0 24 Locked QAM256 28 741000000 Hz -12.9 dBmV 35.6 dB 0 0 <tabindex=-1>Upstream Bonded Channels</tabindex=-1>
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 49 5120 Ksym/sec 36800000 Hz 57.0 dBmV 2 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 3 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV I spoke to optimum and they did something to my modem. I now have 4 channels bonded for upstream.
Startup Procedure Procedure Status Comment Acquire Downstream Channel 609000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv4 only <tabindex=-1>Downstream Bonded Channels</tabindex=-1> Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 6 609000000 Hz -16.6 dBmV 34.7 dB 0 0 2 Locked QAM256 5 603000000 Hz -16.5 dBmV 34.8 dB 0 0 3 Locked QAM256 7 615000000 Hz -15.8 dBmV 35.2 dB 0 0 4 Locked QAM256 8 621000000 Hz -15.0 dBmV 35.6 dB 0 0 5 Locked QAM256 9 627000000 Hz -15.2 dBmV 35.4 dB 0 0 6 Locked QAM256 10 633000000 Hz -15.6 dBmV 35.3 dB 0 0 7 Locked QAM256 11 639000000 Hz -15.6 dBmV 35.2 dB 0 0 8 Locked QAM256 12 645000000 Hz -14.1 dBmV 36.1 dB 1 0 9 Locked QAM256 13 651000000 Hz -13.9 dBmV 36.2 dB 0 0 10 Locked QAM256 14 657000000 Hz -13.7 dBmV 36.3 dB 0 0 11 Locked QAM256 15 663000000 Hz -13.6 dBmV 36.4 dB 1 0 12 Locked QAM256 16 669000000 Hz -12.9 dBmV 36.7 dB 1 0 13 Locked QAM256 17 675000000 Hz -11.3 dBmV 36.9 dB 1 0 14 Locked QAM256 18 681000000 Hz -11.3 dBmV 37.1 dB 0 0 15 Locked QAM256 19 687000000 Hz -12.0 dBmV 36.6 dB 1 0 16 Locked QAM256 20 693000000 Hz -12.1 dBmV 36.6 dB 0 0 17 Locked QAM256 21 699000000 Hz -11.6 dBmV 37.5 dB 0 0 18 Locked QAM256 22 705000000 Hz -11.0 dBmV 37.9 dB 0 0 19 Locked QAM256 23 711000000 Hz -11.6 dBmV 37.7 dB 0 0 20 Locked QAM256 24 717000000 Hz -12.4 dBmV 37.2 dB 0 0 21 Locked QAM256 25 723000000 Hz -12.6 dBmV 37.0 dB 0 0 22 Locked QAM256 26 729000000 Hz -12.6 dBmV 37.0 dB 0 0 23 Locked QAM256 27 735000000 Hz -12.5 dBmV 35.9 dB 0 0 24 Locked QAM256 28 741000000 Hz -13.3 dBmV 35.7 dB 0 0 <tabindex=-1>Upstream Bonded Channels</tabindex=-1> Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 49 5120 Ksym/sec 36800000 Hz 51.0 dBmV 2 Locked ATDMA 52 5120 Ksym/sec 17600000 Hz 51.0 dBmV 3 Locked ATDMA 51 5120 Ksym/sec 24000000 Hz 51.0 dBmV 4 Locked ATDMA 50 5120 Ksym/sec 30400000 Hz 51.0 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV