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Forum Discussion
PatPend
Sep 05, 2017Aspirant
WAC720 STILL LOCKING UP - FIRMWARE 3.7.11.0
I have two WAC720 access points configured in ensemble mode that are locking up hard and require a power cycle to regain connectivity. Both access points are powered by POE and connected via CAT6 to...
- Sep 08, 2017
Beta firmware is installed on both WAC720s and a factory reset on both was done afterward per instructions. Since I had to reconfigure from scratch the new configuration may not be 100% exactly as it was before, and I haven't reconfigured the captive portal yet. No issues in the 12 hours since the upgrade. Typically one or both units would lock up within a day to a week, so I'll continue to observe and advise. Thanks for the swift response.
DaneA
Sep 20, 2017NETGEAR Employee Retired
Just following up again. Were you able to reconfigure the guest captive portal? If yes, are both WAC720 access points still working fine using the beta firmware?
Regards,
DaneA
NETGEAR Community Team
PatPend
Sep 24, 2017Aspirant
Hi Dane, today I configured the captive portal. I'll keep you posted if any issues surface. Otherwise, so far so good, the WAC720s have not locked up and and wireless speeds feel faster (although I have no hard evidence ofther than subjective feel). Thank you, Russell
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