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Uknown Error when configuring AC2000
First configuration of the AC2000 was not possible due to the "192.168.0.100 says Unknown Error" when connecting to the admin console. I am under the 1.0.4.4 firmware. Thus device is connected to a ...
Please note that I was able to configure it, but only being in a disconnected mode.
I still can access to the console only when it is not connected to the internet, therefore locally.
I am always trying to be able to register it
thank you
With the WAC124 connected to a network with a DHCP server, the device will get an IP config assigned so it won't stay on the default IP address.
The routerlogin.net URL can only work while being connected to the WAC124 wireless connection and only for the initial set-up.
Check the router logs, DHCP server, connected devices, ... to locate the IP address assigned, and start with this ...
Thank you. I could not resolve this issue. Either I did not understand your answer, or the device itsels is not functionning as it should be.
I explain:
1: On my router, I see that the WAC124 is getting the following IP: 192.168.1.27. Being on my router's wifi network, I was not able to access the WAC124 console through http://192.168.1.27. the message " Your connection was interrupted, A network change was detected.
ERR_NETWORK_CHANGED "is displayed. (please see file atatched)
2: In the DHCP table, my router is recognizing a MAC address different from the one displayed in the sticker of the Netgear device : cc:40:d0:a0:38:dd versus cc:40:d0:a0:38:db. I can't explain why that
3: Back to the Netgear-1 wifi network, I always get the error message: "www.routerlogin.net says Unknown Error" when using my netgear account username. On thje Netgear-1 network, I can access the internet though. But I need teh console access
4: I am OK to open a webex or zoon session with any one who can help
thank you
Move your wireless computer (much) farer away from the WAC124 wireless reach, or make the computer to forget the Netgear-1 WLAN - your computer is changing from the router WLAN to the WAC124 WLAN before you can establish the connection successfully. Then try the LAN IP as shown again.
Alternate, use a network cable to connect the computer to the router LAN, and disable the computer Wireless interface for the configuration time.
A wireless AP with one Ethernet/LAN and two radio interfaces (2.4 and 5 GHz) has three hardware MAC addresses - nothing wrong with that. And even more when a VLAN with more SSIDs configured.
Dear schumaku
I really appreciate your help and patience.
But all what described did not work.
Few questions:
1: Can I access the WAC124 console through its DHCP Address gotten from the router? in other world http://192.168.1.xx?
I tried , nothing happened
2: I tried a connection to the 192.168.0.100 or routerlogin.net, with no success. Even when disavling the wifi. Could that be a problem from teh firmware itself? is there a "hidden" way to access the sustem for maitnenance?
3: Any one can help directly throgh zoom?
thanl you
PS/No answer when I mailed the support. Really amazing!
Hi Moez,
To answer your queries;
Can I access the WAC124 console through its DHCP Address gotten from the router? in other world http://192.168.1.xx? >>> Yes, you should be able to access the WAC124 on the IP address it has received from the DHCP router, but it depends on how you are connected to the network.
I tried a connection to the 192.168.0.100 or routerlogin.net, with no success. Even when disavling the wifi. Could that be a problem from teh firmware itself? is there a "hidden" way to access the sustem for maitnenance? >>> I think what might be happening here is you are connected to the main routers wifi or LAN and the WAC124 is connected to the router by its WAN port. The WAC124 is in router mode by default so it will essentially block any traffic coming through its WAN port. (i.e. any traffic coming from your main LAN into the WAC124 WAN port).
What I recommend to do is;
1. Perform a factory reset on the WAC124: locate the reset pinhole on the back of the unit and press a paper clip in for approx 5 - 10 seconds. It will reboot and restore factory default settings when booted up.
2. If you have a laptop with Ethernet port, connect it to one of the LAN ports of the WAC124. In your browser navigate to http://www.routerlogin.net
Login using NETGEAR SSO login and you can change the unit to work in AP only mode.3. If you only have wifi devices, scan for wifi networks and look for SSID NETGEAR-1
Connect to the SSID with passphrase sharedsecret and in your browser navigate to http://www.routerlogin.net
Login using NETGEAR SSO login and you can change the unit to work in AP only mode.
All going well you should be able to connect to the WAC124 web gui and configure it as you wish.
If not, please reply with your support case number and I will check with support to contact you.
Kind regards
DavidGo
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